The Galt House Hotel Louisville , KY 40202
Posted 1 week ago
Employee Perks!
Same Day Pay Access, FREE Parking ($105.00 monthly savings), FREE Meal, TARC Reimbursement, Onsite FREE Gym Access, Shoes for Crews Discounts, Hotel Room Discounts at Various Locations, 401K match, Paid Time Off, Health Insurance the Following Month, Development and Opportunity for Growth, Special Discounts at Local Attractions and Pelo West Spa, and much more. Apply now for more details!
Front Office Night Auditor counts and balances cash, credit cards and direct bill accounts. As well as handling closing, balancing and corrections necessary for guest accounts. This position will also provide a high level of customer service ensuring that personalized service is offered to each and every guest.
Apply today and come be a part of this amazing organization and our dynamic team!
The Front Office Night Auditor will be primarily responsible for:
Responding to guest needs, special requests and complaints and alert appropriate manager as needed
Counting and balancing cash, credit cards and direct bill accounts
Closing, balancing and making necessary corrections to guest accounts
Investigating and analyzing out-of-balance situations and make adjustments or corrections when needed
Complete various audit reports on the computer
Verify room rates are accurate and posts rates to guest accounts
Post room charges and room taxes to guest accounts
Tracks room revenues, occupancy percentages, and other Front Office statistics
May also work as a Front Office Agent or Concierge when necessary
Be aware of all emergency procedures and how to respond in the event of various types of emergencies
Other duties as assigned
Qualifications for the front office night auditor:
High School Diploma or GED
2 years of customer service experience preferably in the hospitality industry
Basic computer and math skills
Professional telephone etiquette and office skills
Excellent oral and written communications skills
Fluency in English with preferred experience in a foreign language
Ability to input and access information in the property management system/computers/point of sales system
Ability to type proficiently
Ability to suggestively sell
Ability to analyze and solve problems
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
Job Type: Full-time
Schedule:
8 hour shift
Holidays
Night shift
Weekend availability
Supplemental pay types:
Ability to commute/relocate:
Application Question(s):
Education:
Experience:
Language:
Shift availability:
Work Location: In person
Job Types: Full-time, Part-time
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Vision insurance
Schedule:
Night shift
Overnight shift
Work setting:
Experience:
Work Location: In person
The Galt House Hotel