Front Office Manager

Vision Hospitality Group Chattanooga , TN 37402

Posted 2 months ago

Job Requirements:

Complete all required brand specific training

Complete all required Vision University training

Complete all required health and safety training

Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Oversee the Front Office and hold staff to a high standard of service execution

Monitor and evaluate guest satisfaction

Recognize regular and VIP Guests promoting Brand loyalty program

Maximize room occupancy at best rates

Promote other services and facilities of the hotel through up-selling techniques

Set departmental objectives and work schedules

Ensure adherence of Front Office staff to Brand Standards and Vision Hospitality Standards and values

Recruit, manage, and train, Front Office Team

Assist with other departments when necessary

Comply with hotel security, fire regulations, and all health/safety regulations and legislation

Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Vision Hospitality Group programs

Have knowledge of surrounding area

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Must be responsible for security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Have dependable transportation available

Able to communicate effectively in writing, by telephone and in person

Able to work a flexible schedule

Is organized, honest, work well with others, and have an outgoing personality

Maintain a clean and attractive work area, uniform, and person

Physical Requirements:

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

Can stand/walk on feet for 8 hours and work in a restrictive space/environment.

Must have eyesight enabling vision both near and far

Must be comfortable using a step stool or ladder

Must be able to use/lift arms for up to 8 hours

Must be able to handle heat and stress

Have finger dexterity for operating equipment

Must speak in a clear, understandable voice, hear at a basic level, and understand English

Must be able to write

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Front Office Manager

Vision Hospitality Group