Front Office Manager

Hotel Emblem San Francisco is actively searching for a Front Office Manager to join the team. The Front Office Manager will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

Essential Functions and Responsibilities of the job include but are not limited to:

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.

• Communicate effectively with guests and fellow team members.

• Proficient at all Guest Service systems and processes.

• Supervise, train, coach and retrain Guest Service Team on systems, processes,

procedures and guest interaction.

• Oversee and ensure accountability in all aspects of Guest Service Team's performance.

• Responsible for all front office activity during scheduled shifts.

• Monitor and adjust room availability status. Monitor and complete filing of registration

cards, reservations, correspondence and no-shows and signatures on file.

• Complete the following individual duties:

. Daily Cash Report (DCR), billing disputes, Accounts receivable, banking, etc.

• Check travel agent commissions, franchise frequent stay program activity and central

reservations.

• Check Maid's List and ensure room availability status is accurate.

• Submit daily report to General Manager (written or verbal).

• Maintain good guest relations by keeping abreast of all in-house and area functions in

order to answer questions and concerns with timely and knowledgeable responses in

person and on the phone.

• Contribute to and maintain established information and communication sources such as

department and front desk log books in order to enhance department communications and

operations.

• Provide assistance to other team members and departments to contribute to the best

overall performance of the department and hotel.

• Perform other duties as assigned, requested or deemed necessary by management.

Health Benefits, Travel Perks & More

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

Pay Range: $75,000 to $80,000/annually depending on experience