Front Office Manager

Overview

Riverfront Hotel

Omni Hotels and Resorts creates genuine,authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture,authenticity to the markets in which we operate,innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

The Front Office Manager will work closely with the General Manager, Assistant Front Office Managers and supervisors to oversee the Front Desk & Guest Services staff, ensuring maximum operating efficiency. Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

• Set the culture & tone of the department to provide amazing service to all.

• Train all front office associates to follow standards and moments of service guidelines, to effectively utilize all computer systems, and to appropriately position the hotel to guests.

• Monitor and train associates to grow Select Guest memberships while ensuring that VIPs and Select Guest members receive all expected (and above-expected) services.

• Generate and manage to all reports, ensuring that internal audit, Medallia, and financial goals are met.

• Communicate with all departments on a continued basis to ensure continuity of services across the hotel.

• Resolve all guest concerns in an expedited and appropriate manner.

• Complete rate discrepancy reporting and make needed changes.

• Perform required department duties, including check-out, credit, and other processes.

• Adhere to all systems & controls of the Front Office and appropriate areas of responsibilities.

• Assist with departmental scheduling and monitoring payroll productivity.

• Attend and lead meetings as assigned by the Director of Rooms.

Qualifications

• 3+ years of experience as hotel rooms, front office, or housekeeping leader in an upscale or luxury hotel.

• Bachelor's degree in hospitality management or culinary training preferred.

• Must have a proven track record of motivating associates to meet and exceed goals and to provide the highest quality experience for our guests.

• Strong computer and technical skills.

• This individual must be willing to work flexible hours as needed during busy times and high-profile events.

• This position is a full-time, on-site position with no work from home flexibility.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.