Front Office Manager

Ocean Place Long Branch , NJ 07740

Posted 2 months ago


The Front Office Manager is responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards.

The Front Office Manager provides operational assistance to the Director of Resort Operations to maintain a high quality of services offered to resort guests.

Oversee guest services, bell services, and other seasonal services offered at the resort.


Essential Job Functions:

  • Supervise front desk staff, including training and development, forecasting and scheduling.

  • Act as Guest Service Champion ensuring guest satisfaction and resolving matters with guest satisfaction in mind.

  • Ensures all guest contact is courteous, informative, and thorough.

  • Responsible for accurate check-in/check-out procedures.

  • Maintains an inventory of vacancies, reservations, and room assignments.

  • Maintains knowledge of all hotel services and local activities to respond to inquiries accurately.

  • Handles guest inquiries and special requests with promptness, following up as necessary.

  • Partner with Housekeeping on a daily basis regarding room status.

  • Works closely with other departments to ensure that all complimentary and high-end amenity offerings provided are consistent with the agreed upon arrangements.

  • Ensures the safety and security of hotel premises and property while acting as MOD.

  • Oversees day-to-day activities of the guest services department.

  • Enforces all company policies and standard operating procedures.

  • Performs additional related duties as requested by a manager at any time.


Education, Experience and Skill

  • Five years of prior hotel front desk experience in a full-service hotel or resort required.

  • At least two years previous supervisory experience required.

  • High School Diploma or GED is required. Bachelor's degree in hospitality field is preferred.

  • Computer skills with proficiency in Microsoft Office required. Knowledge of Opera PMS required.

  • Must be energetic and maintain a positive attitude.

  • Must be able to work a flexible schedule including nights, weekends and holidays.

  • Ability to work well as a team.

  • Cash handling experience required.

  • Must be positive, energetic and a strong leader.

  • EOE, Drug Free Work Environment, FT Benefits Eligible

Physical Qualifications:

  • Requires the ability to bend, twist, and stand to perform normal job functions.


Drug Free Environment

Ocean Place Resort & Spa in Long Branch, New Jersey offers a one of a kind experience for travelers seeking an easy destination getaway. Just one hour south of Manhattan by car, train or ferry, the resort offers the ultimate getaway with panoramic Atlantic views set beach front on the New Jersey coast.

The resort features 256, spacious South Beach inspired guest rooms. Newly redesigned, The Spa at Ocean Place features a variety of ocean-inspired treatments. Top notch amenities include a new indoor and outdoor pool, heated soaking tub, fitness center, convenience store, business center, & seasonal private beach. SeaView Restaurant & Lounge offers chef crafted coastal cuisine with stunning views. The resort boasts over 100,000 sq. ft. of indoor and outdoor event space, for weddings and corporate events alike. Combining the location & amenities offered with impeccable service makes Ocean Place Resort & Spa the most sought after destination on the Atlantic Coast.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Office Manager III Multi Office

H&R Block, Inc.

Posted 3 days ago

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Job Description Office Manager III - Multi-Unit Are you… * A driven retail manager with exceptional leadership skills and ability to manage multiple store locations? * Energized by the opportunity to solve problems, and lead teams to do the same? * Interested in investing your time working for six months of the year, leaving you free for the remainder of the year to pursue other interests? If so, then we are interested in learning more about you! The opportunity… H&R Block, the world's leader in tax preparation services,1 is looking for experienced people leaders to manage multiple office locations, and the fabulous teams of people that work within them, to accelerate our seasonal tax business. We also offer career progression to other seasonal and year-round roles to those with an interest and drive to continue advancing! Leverage your leadership skills to: * Manage office staffing, operations, and logistics for multiple tax offices * Coach and lead the teams to deliver outstanding client service and exceed targeted goals * Grow the business through developing local partnerships, managing office community involvement, and modeling and coaching sales and new client growth tactics * Assist in the development and execution of office-level business plans * Assist in recruiting and interviewing tax office associates Minimum Qualifications What you'll bring to the team… * Bachelor's degree in Business or related field preferred (or equivalent combination of education & experience) * 3+ years of prior retail supervisor or related experience (multi-unit experience preferred) * Prior experience as an Office Manager or Tax Professional experience preferred * Leadership, supervisory, and coaching skills to guide and inspire associates to achieve high goals * Demonstrated aptitude for business plan execution and desire to grow the business * Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course² (if preparing returns) * Annual completion of 18-hour continuing education and ability to meet all other IRS and applicable state requirements (if preparing returns) * Bilingual Spanish speaking skills are a big plus, but not required Apply today using any device at > Tax Office Jobs H&R Block is an equal opportunity employer. 1 Based on annual revenues for sales of tax preparation products and services. H&R Block, Inc. Long Branch NJ

Front Office Manager

Ocean Place