Front Office Manager

Front Office Manager

Your team is typically the first -- and the last - the guest meets. You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Front Office Manager, you will:

• Be the Business Manager -- you will oversee all aspects of the Front Office in order to ensure quality guest satisfaction, high employee engagement and operational efficiency.

• Be the Leader -- it is your job to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.

• Be the Desk Financial Guru -- you will be very involved in the budget process and then must keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit.

• Be the Manager on Duty --taking charge of the property when required and training your team -- especially third shift -- to step into that role as needed.