The Caribbean-inspired Loews Sapphire Falls Resort transports guests to paradise where blue waterfalls cascade across lush grounds and the invitation to cool relaxation is everywhere. Reminiscent of a leisurely estate in the heart of the tropics, the calming sounds of steel drums call guests to take in the scenic water views and indulge in Caribbean flavors while they ease into 'island time' and let go.
We are seeking an Front Office Manager to direct and supervise the operational activities of the guest services team to the appropriate levels of service and quality as defined by Loews Hotels. The Front Office Manager will ensure the guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.
Minimum two to three years Front office or guest services management with at least one year supervisory experience
Knowledge of hotel operations
Excellent and demonstrated communication skills: written and verbal
Outstanding and proven guest service skills
Ability to work weekends, evenings, holidays as necessary, required
Experience with hotel property management systems. Opera preferred.
A Bachelors degree in hospitality management and/or business is preferred but not required