Front Office Manager

Thompson Palm Springs is now recruiting for a talented Front Office Manager to join the hotel's pre-opening team. Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plus additional outdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges. An impressive array of ground-level retail space spanning over 30,000-square-feet, guests will also have access to a state-of-the-art fitness center and a first-of-its-kind tasting room from HALL Napa Valley, with additional tenants to follow.

Job Description

The Front Office Manager is responsible for all duties of the front desk operation which include: staff training, interdepartmental communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel's Front Office operations

• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

• Maintain guest room inventory

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures

• Perform all tasks of a Front Office Staff as needed to facilitate service

• Ensure all operations and cash handling are done per policies and procedures

• Maintain excellent communication with the housekeeping department

• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

• Analyze, investigate, and resolve guest complaints

• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables

• Insures proper staffing levels for customer service goals

• Coach and counsel employees to reflect Hyatt service standards and procedures

Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The salary range for this position is $69,900 to $85,000. This is the pay rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).

• At least 2 years progressive management experience within the Rooms Division of a hotel

• With opening hotels, previous hotel pre-opening experience preferred

• Service oriented style with professional presentations skills

• Hotel/Hospitality degree an asset

• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

• Clear concise written and verbal communication skills in English

• Must be proficient in Microsoft Word and Excel

• Must have excellent organizational, interpersonal and administrative skills

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment

• Paid Time Off (PTO)

• Compassionate Leave

• Life Insurance

• Paid Holidays

• 401k Retirement Savings Plan & Company Match

• Paid Parental Leave & Adoption Assistance Program

• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!

• Tuition & Wellness Reimbursement

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity