Front Office Manager

Hyatt Greenville , NC 27833

Posted 6 months ago

About This Job

Job Purpose

The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.

Essential Job Functions

  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation

  • Prepares work schedules in accordance with forecasted occupancy

  • Supervises day to day activities of front desk, bell, and van drivers staff

  • Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports

  • Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork

  • Coordinates staffing and payroll to conform with productivity and budgetary standards

  • Prepares payroll and schedules are required; monitors actual vs. budget payroll activities

  • Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis

  • Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc

  • Participates in daily Yield Management Meetings

  • Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area

  • Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter

  • Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)

  • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required


College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.

An online application is required to be considered for this position. Interested, qualified candidates should go to: to apply

Auro Hotels is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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Front Office Manager