About This Job
The purpose of a Front Office Manager is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service.
Essential Job Functions
Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation
Prepares work schedules in accordance with forecasted occupancy
Supervises day to day activities of front desk, bell, and van drivers staff
Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports
Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork
Coordinates staffing and payroll to conform with productivity and budgetary standards
Prepares payroll and schedules are required; monitors actual vs. budget payroll activities
Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc
Participates in daily Yield Management Meetings
Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter
Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget)
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required
College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
An online application is required to be considered for this position. Interested, qualified candidates should go to: www.Aurohotels.com/careers/ to apply
Auro Hotels is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.