Front Office Manager

Job Description

Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you.

The Elara Hilton Club is seeking a Front Office Manager to join the team. This outstanding, soon-to-open, 90-room Hilton Club will be located on the top floor of our fabulous Elara.

As a member of our Team, your role will be essential in creating a beautiful atmosphere and delivering warm, friendly service that will help our guests make lifelong memories. Every day, you will have the opportunity to brighten someone's day by providing top-notch service.

Why do Team Members like working for us?

• Discounted Hilton hotel rates worldwide

• 401(k) program with company match

• Employee stock purchase program

• Generous Paid Time Off Program and Paid Sick Time

• Employee assistance Program that supports your physical and mental well-being

• Recognition Programs and Rewards

• Tuition reimbursement

• Numerous learning and career advancement opportunities

• And more!

Responsibilities Include:

• Leads the front office team by creating a positive work environment.

• Serves as Manager on Duty during the evening hours and ensures the Front Desk is always covered.

• Reports any maintenance needs to Engineering daily.

• Assists Leadership with personnel functions - including, but not limited to, performance management, counseling, scheduling, training, brand standard compliance, and recognition.

• Ensures that all VIP rooms are inspected before arrival. Will greet and escort VIP to the room.

• Performs property walks with the General Manager.

• Coordinates the maintenance weeks with Housekeeping, Engineering, and Front Office.

• Performs daily inventory and inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.

• Whenever a potential sell-out exists, employee will coordinate with housekeeping and maintenance to ensure that all vacant rooms are cleaned and ready for occupancy.

• Prioritizes outside contractor visits.

• Carries out any reasonable request by management.

Qualifications

Qualifications:

• High School Diploma

• 2 + years of Supervisory or Management experience

• At least 2 years of Night Audit experience

• Strong interpersonal and time management skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of experience in a Front Office Manager position.

• Previous experience working in a luxury resort setting preferred.

• 4+ years of Management experience

• Prior experience with Voice system.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.