Front Office Manager

Job Description

WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.

Here's why you will love it here:

• Recognition Programs and Rewards

• Excellent health care options, including medical, dental, and vision

• A people-first culture

• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.

• Perks at work: Employee Pricing platform

• Employee Assistance Program that supports your physical and mental well-being.

• Paid Vacation Time and Paid Sick Days

• 401(k) program with company match

• Tuition reimbursement programs

• Numerous learning and advancement opportunities

• And more!

The stunning Tuscany Village, Hilton Grand Vacations Resort is looking for a talented hospitality professional to complete our customer service-oriented team. Located on 34 acres of lush tropical landscape in close proximity to Orlando's major theme parks, shopping and dining attractions, our 720 keys property offers the perfect opportunity to showcase your customer service skills while learning and growing your career in hospitality with one of the most reputable brands. If you thrive on building personal connections with Owners, creating wonderful vacation memories for all guests and being part of a supportive, performance focused teams- then you belong with us. We were named on Newsweek's "Top Global 100 Most Loved Workplaces", so if you are looking to join a property with a people-first culture that recognizes performance, you have arrived! Apply today!

As a Front Office Manager you will be responsible for driving company success through performing the following tasks to the highest standards:

• Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied

• Responsible for assisting with training and direct new department employees

• Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied

• Work in conjunction with accounting to maintain and minimize levels of account receivables

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations

• Ensure the timely completion of performance appraisals

• Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service

• Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Qualifications

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 1+ year(s) of management or supervisory experience

• 2+ year(s) of related experience

• Demonstrate leadership skills such as integrity, professionalism, and confidentiality

• A courteous and professional attitude when handling upset guests and difficult situations

• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of management or supervisory experience

• Possess the knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation

• Proven ability to respond effectively to sensitive inquiries or complaints

• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.

• Interpersonal skills, high level of communication skills, ability to make decisions and lead others

• Understanding of how Housekeeping and Front Office work together

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.