Front Office Manager - Fairfield Inn

Select Milk Producers is one of the nation's largest and most progressive dairy cooperatives, with 22 wholly owned subsidiaries, 8 processing plants, and 9 joint ventures including Fair Oaks Farms, Continental Dairy Facilities, Continental Dairy Facilities Southwest, Mill Haven Foods, Select Custom Solutions and Select Services. With over 1,100 employees, the Select Milk family of companies impact all aspects of the dairy farm business and at the heart of our family of companies, is you.

"We strive to go above and beyond what's expected in providing for our families, leading our employees, caring for our land and animals, serving our customers, producing quality milk, and serving one another. This commitment is more than our business, it's in our culture and our character. We believe in being accountable, in doing what's right, in performing at our best, in setting a higher standard."

Select Milk Producers and its subsidiaries offer an attractive compensation and a best-in-class benefits package that includes but is not limited medical, vision, dental, life insurance and more that can be tailored for you and your family. Other benefits for eligible employees include 401(k) up to 6% company match, life and disability insurance, and paid holidays & vacation. We are proud to promote an equal employment opportunity workplace.

QUALIFICATIONS SUMMARY

• Four Year College Degree is preferred, and/or equivalent work experience.

• Certification preferred: Certification as required by franchise.

• Previous supervisory experience in a hotel preferred.

• Financial knowledge required.

• Have working knowledge of revenue management, payroll, expenses, budgeting.

• Must be computer literate.

• Must be able to work a flexible schedule.

• Must be able to convey information and ideas clearly, both orally and written.

• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, maintaining composure and objectivity.

• Must have excellent guest service skills; be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems.

• Must be effective at managing and leading a staff by listening to, understanding and clarifying concerns and issues raised by employees and guests.

DUTIES & RESPONSIBILITIES

• Works a minimum of 3-4 shifts per week as needed in Housekeeping, Maintenance, Laundry, Front Desk, Night Audit, and Breakfast.

• Handle guest complaints and/or issues. If guest is at hotel, The Front Office Manger is to handle issue prior to guest leaving the property.

• Know all the features and amenities of the hotel, and amenities and services at Fair Oaks Farms.

• Participates in the preparation of annual departmental budget and operates within approved budget.

• Maintains compliance with the company policies, practices, procedures and safety standards.

• Supervises the day-to-day operation and work activities of assigned personnel.

• Confers and cooperates with the other property personnel to resolve operating problems and ensures coordination of property activities.

• Participates in property's staff meetings.

• Interviews and recommends new personnel as needed.

• Implements training programs for assigned personnel and assures that on-going training is provided.

• Initiates and recommends personnel actions, including employee counseling sessions, reprimands, performance appraisals, and terminations.

• Verify, approve and submit ordering for all hotel departments while staying within allotted budget for each department.

• Reports to the General Manager, significant results, problems, and personnel actions regarding assigned personnel.

• Establish relationships with community leaders along with membership in civic organizations and local associations.

• Ensures implementation of Sales& Marketing programs by assisting in the sales call process. Is aware of competition's promotions, rates and amenities. All information and activity are to be recorded in sales automation system daily.

• Reports in professional clothes that are cleaned and pressed; includes name tag.

• Checks and records pertinent comments into front desk log.

• Executes other associated responsibilities as directed by the General Manager.

• Assists in preparing payroll, coding invoices, processing guest refunds/billing corrections, direct bill invoices and statements and any other correspondence.

• Performs other duties as needed or assigned. Date