Front Office Manager- Embassy Suites Orlando Airport

Hilton Worldwide Orlando , FL 32801

Posted 7 months ago

Job Summary

Exciting opportunity to join our Front Office team at Embassy Suites by Hilton Orlando Airport!

Located just one mile from the Orlando International Airport and walking distance to a multitude of dining and shopping options, we offer a great location within reach of all that Orlando has to offer! This newly renovated Embassy Suites has 174 guest rooms and 3,000 square feet of flexible meeting space on the first floor which opens up into our tropical atrium.

As the Front Office Manager you will be responsible for training and motivating the front office staff, resolving any guest issues and working closely with other operational leadership. We are searching for an outgoing candidate who will contribute to leading 20 team members showing high attention to detail.

The ideal candidate will have 2 years of hospitality and 1 year of front office supervisory experience. OnQ experience is a plus!

Join the fun and apply today!

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

  • Ensure compliance with Company standards

  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

  • Complete audit procedures, as needed

  • Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality
  • We're passionate about delivering exceptional guest experiences.
  • Integrity
  • We do the right thing, all the time.
  • Leadership
  • We're leaders in our industry and in our communities.
  • Teamwork
  • We're team players in everything we do.
  • Ownership
  • We're the owners of our actions and decisions.
  • Now
  • We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans


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Front Office Manager- Embassy Suites Orlando Airport

Hilton Worldwide