Front Office Manager - Club La Pension Resort

Job Description

Join our dynamic team at Club La Pension in New Orleans, LA as a Guest Services Manager (Front Office Manager)!

Nestled in a picturesque tower setting boasting 63 1- and 2- bedroom suites. Centered in the historic French Quarters just steps away from fabulous food live music and the renowned Big Easy nightlife. You'll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience.

Compensation: Competitive base salary + 15% annual bonus potential. Relocation available as needed.

Location: 115 Decatur Street; New Orleans, LA 70130

Check out the Resort Here: Club La Pension

Apply today! #PowerOfVacation

BENEFITS YOU'LL ENJOY:

• Up to 21 Paid Days off per Year!

• 401K Match up to 5%

• 9 Paid Holidays

• Up to 2 Paid Volunteer Days

• Medical, Dental, Vision Insurance

• 6 weeks - Paid Parental Leave

• Internal Growth and Career Pathing

• Tuition Reimbursement

• Safe and Fun Work Environment

• Employee Discounts Including Childcare, Hotels and more!

JOB SUMMARY:

• Oversee the performance and development of team members to ensure a high level of customer service.

• Maintain adequate and accurate room inventory. Monitors availability and reservations for accuracy.

• Maintains the guest experience scores both internally and externally.

• Develop, implement, and maintain associate incentive and reward programs.

• Completes and reconciles End of month reports as needed for financial reporting.

• Manage departmental inventory while adhering to budget guidelines.

YOUR BACKGROUND:

• Ability to work weekends, evenings, and holidays as needed.

• High school diploma or equivalent required.

• 4 years minimum in hotel or resort experience required; with at least one year in an Guest Services (Front Office) Assistant Manager or Front Office Managerial role.

• Ability to effectively lead a team of 5 or more associates.