Front Office Manager (61227)

Boxer Property Management Bedford , TX 76021

Posted 1 week ago

Boxer Resorts is a growing hospitality company based in Dallas, TX. The Holiday Inn Bedford-DFW West is currently seeking an experienced Assistant Front Office Manager to supervise the front office staff of the 243 room airport property.

The Assistant Front Office Manager will report to the General Manager and will work closely with the hotel's front office team.

Role Responsibilities:

  • Managing the day to day operations of the entire Front Office and Bell-staff to include drivers.

  • Managing rooms

  • Scheduling and training staff

  • Coaching & counseling

  • Ensuring the highest levels of guest satisfaction are in compliance with company standards.

  • Resolving customer complaints

  • Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance

  • Liaise with Front Office staff and Sales Department to implement strategies to continually improve customer satisfaction, occupancy levels and revenues.

Qualifications

Required Knowledge, Experience and Education:

  • IHG/Opera experience preferred

  • Must have thorough knowledge of all aspects of hotel operations

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace

  • Strong leadership skills and ability to effectively select, motivate, develop and retain staff

  • Ability to manage change effectively with clear, concise written and verbal communication skills

  • Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment

  • Good knowledge of computers including Microsoft Office Programs

  • Ability to walk and stand for hours at a time

  • Possess drive to create a fun, rewarding and professional work environment

  • Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer

  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time

  • Must be able to lift up to 15 pounds occasionally

  • College degree preferred or equivalent combination of education and experience

Benefits:

Boxer Property offers a full range of benefits including medical, dental, vision, life, disability, critical illness, Healthcare FSA, 401K and PTO available after 90 days

No calls or agencies please. Boxer Property will only employ those who are legally authorized to work in the United States.


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