Boxer Resorts is a growing hospitality company based in Dallas, TX. The Holiday Inn Bedford-DFW West is currently seeking an experienced Assistant Front Office Manager to supervise the front office staff of the 243 room airport property.
The Assistant Front Office Manager will report to the General Manager and will work closely with the hotel's front office team.
Managing the day to day operations of the entire Front Office and Bell-staff to include drivers.
Scheduling and training staff
Coaching & counseling
Ensuring the highest levels of guest satisfaction are in compliance with company standards.
Resolving customer complaints
Anticipating potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance
Liaise with Front Office staff and Sales Department to implement strategies to continually improve customer satisfaction, occupancy levels and revenues.
Required Knowledge, Experience and Education:
IHG/Opera experience preferred
Must have thorough knowledge of all aspects of hotel operations
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Strong leadership skills and ability to effectively select, motivate, develop and retain staff
Ability to manage change effectively with clear, concise written and verbal communication skills
Team building effectiveness with superb organizational skills to include time management, delegation and managing multiple priorities in a fast-paced environment
Good knowledge of computers including Microsoft Office Programs
Ability to walk and stand for hours at a time
Possess drive to create a fun, rewarding and professional work environment
Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; must be able to sit, stand and walk for hours at a time
Must be able to lift up to 15 pounds occasionally
College degree preferred or equivalent combination of education and experience
Boxer Property offers a full range of benefits including medical, dental, vision, life, disability, critical illness, Healthcare FSA, 401K and PTO available after 90 days
No calls or agencies please. Boxer Property will only employ those who are legally authorized to work in the United States.
Boxer Property Management