Front Office Lead Medical Receptionist SCL Health Medical Group
You bring your body, mind, heart and spirit to your work as a Front Office Lead Medical Receptionist.
You know how to move fast. You know how to stay organized. You know how to have fun.
You're great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.
SCL Health Medical Group is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. With locations throughout Colorado and Montana, we offer a wide variety of primary are specialty care services.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together we'll align mission and careers, values and workplace. We'll encourage joy and take pride in our integrity.
We'll laugh at each other's jokes (even the bad ones). We'll hello and high five. We'll celebrate milestones and acknowledge the value of spirituality in healing.
We're proud of what we know, which includes how much there is to learn.
As a Front Office Lead
Complete various reports as delegated by Practice Administrator.
Monitor front desk work-queues in e-Summit and delegates work-queues tasks to co-workers.
Attend staff meetings and provider meetings on a daily and weekly basis.
Represent front desk at monthly Q.I. team meetings and other leadership meetings
Train all new front office staff and front office floats on all stations at front desk.
Complete initial front office staff competencies.
Act as liaison to Revenue Services Center.
Order and maintain all office supplies and equipment needed for normal daily business operations.
Introduce and greet patients in a prompt and pleasant manner.
Register patient in a prompt, pleasant manner; verify and records necessary demographic information.
Verify insurance and method of payment, collect co-payments and payments on account.
Anticipate healthcare providers' needs and direct calls and questions to appropriate staff and providers.
Express both verbal and written thoughts clearly and concisely.
Demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served
Is self-directed, motivated and functions successfully as a leader in a team environment.
Open and close telephone lines, monitor phone volume, answer phone calls, direct calls, document clear and concise messages in e-Summit
Schedule and confirm appointments, distributes daily and updated schedule to providers and staff.
Complete no-show appointment process per clinic protocol.
Monitor activity in waiting area and communicates with medical assistants to maintain good clinic flow.
Maintain orderly waiting area for patient and visitors on a daily basis.
Contact building manager to report facility issues.
Contact Help Desk and/or enters e-tickets for technology problems.
Act as a back-up for daily batch production, cash and user batch reports.
Ensure that paper records and scanning is done effectively and accurately each day
We hire people, not resumes. But we also expect excellence, which is why we require:
High school diploma or GED equivalent
Associates or Bachelor's degree
2 years' experience in outpatient clinic or other healthcare environment
Experience and skill with MS office software.
Experience with an electronic practice management or EMR system
Your next move
Now that you know more about being a Front Office Lead Medical Receptionist on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.
Organization: SCL Health Medical Group
Primary Location: CO-Denver/Boulder/Surrounding Areas-Thornton
Department: SCLP-Med Surg Float Pool
Shift: Day Shift
Job Number: 18007683
SCL Health System