Front Office I

Holston Medical Group Kingsport , TN 37664

Posted 3 months ago

General Summary:

The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

Opening Responsibilities:

  • Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses

  • Count money in opening drawer and log amount

  • Take the phones off the evening setting and follow-up on any messages left overnight

  • Unlock doors for the business day

Check-In Responsibilities

  • Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome

  • Data entry of patient demographics and insurance information

  • Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed

  • Verify demographic information with patient

  • Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.

  • Provide HIPAA information to patient

  • Provide history form to patient if out-of-date

  • Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)

  • Verify insurance eligibility

  • Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

  • Generate router for patient

  • Enroll patients in follow my health

  • Supply patient with internet password, if requested

Check-Out Responsibilities

  • Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

  • Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account

  • Schedule follow-up appointments

  • Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license

General Office Responsibilities

  • Answer incoming phone calls

  • Create detail specific tasks from patients for nurses and providers with preferred contact information

  • Answer general billing questions

  • Pick up documents to shred from within the office

  • Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number

  • Distribute items from the fax machine (date stamp)

  • Key charges as necessary

  • Open and distribute mail

  • Ensure all medical records releases are completed and a valid Photo ID is obtained

  • Cross train in all areas of the front office when possible

  • May have to fill in at other HMG offices upon request based upon the business need on an occasional basis

Closing Responsibilities:

  • Close out bank deposit following HMG procedures

  • Close out credit card machines for the day

  • Make sure all calls are cleared from que before logging out of the phone que

  • Forward phones to the evening setting

  • Close and lock all doors

Education/Experience/Knowledge:

  • High School diploma or equivalent required

  • 1-2 years' experience in a medical office or customer service position, preferred

  • Proven success asking for payment, making change, and balancing a cash drawer

  • Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred

  • Excellent customer service skills is a must

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Cashier / Front End Associate

Wal-Mart

Posted 3 days ago

VIEW JOBS 8/21/2019 12:00:00 AM 2019-11-19T00:00 As a cashier at Walmart, you are more than just an "item scanner." You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate that customers interact with. That's why it's so important to smile, greet, and thank each and every customer. The pace can be intense, especially in the evenings, on weekends, and during a holiday season. There are times when you have to juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean--you get the idea! Thankfully, our cashiers find the end result rewarding. You're part of a large team with a common goal: happy, satisfied customers. Duties and Responsibilities * Smile, greet, and thank customers with a positive attitude * Stand for long periods of time while checking out customers quickly and accurately * Keep your area clean and presentable * Answer customer questions and help them with their needs * Be available to assist associates across the store as needed #storejobs About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Kingsport TN

Front Office I

Holston Medical Group