Front Office - Front Office Manager

Who We Are:
The Meritage Resort and Spa:
Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country. Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities. Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts. The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience. Come join one of the most dynamic teams in Wine Country.

You're Excited About US Because You Will...

• Manage all Front Office operations (may include guest service and registration, room inventory and availability, PBX/communications, and bell operations.) Responsible for planning department goals and directing team members to achieve results. Provides guidance and direction to ensure overall departmental success.

• Participate in the hiring process by interviewing potential team members andselecting those that best meet staffing needs. Participates in management training.
  
  Follows all Human Resources policies. Ensures staff receives any required training or attends mandatory meetings.

• Monitor and develops team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.

We're Excited About YOU Because...

• You have 5 or more years related Front Office experience and at least 1 year in similar role in high end luxury properties as a supervisor or assistant manager. Experience with Infor system preferred.

• You have ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

• You have excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

• You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.

• You always maintain a clean appearance and professional demeanor.

The expected salary range for this position is $85,000-$95,000. The actual salary offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate. This role is eligible for health insurance, dental insurance, vision insurance, life insurance, short-term disability, long-term disability, 401k, educational reimbursement, and paid time off, including vacation and sick leave.
This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. See the Job Description for further information about this job.
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.