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Front Office Coordinator SCD

Expired Job

Dekalb Medical Decatur , GA 30030

Posted 3 months ago


Summary of Position:

Supervises all front office activities including patient and employer reception, payment acceptance and posting, medical records procedures, switchboard operations and all secretarial functions; Participates in the employee selection process by interviewing potential candidates; Orients and trains all new front office staff; Provides and coordinates in-services to staff to ensure continuous education. Audits patient accounts with timely follow-up to ensure payment collections; Implements policies and procedures; Ensures compliance with financial policies and audits, Processes referrals, Orders office/medical supplies. This position requires access to Protected Health Information (PHI). The information accessed is limited to the minimum necessary PHI required to perform the employee's job (i.e. for claim processing, patient admissions, etc.). PHI is accessed through various computer applications, direct contact with the patient or family members and/or contact with hospital departments such as health information services, Case Management, and/or other hospital departments with whom interaction is necessary.

Essential Functions:

Manage incoming calls from client companies, case managers, insurance adjusters and greet and triage patients

Receive and process authorizations from employers/case managers for OccMed services

Research referrals from ED to qualify injured employees for follow up at practice

Document and update employer profiles and protocols in Practice Management SystemEnsure communication of all employer orders/protocols to back office/medical staff

Process and distributes bills according to policies.Follow up and resolve past due OccMed payments with employers.For urgent care patients - verify insurance and obtain patient eligibility information

Answers inquiries by phone regarding past-due accounts and insurance guidelines; researches incorrect addresses for past-due accounts.Contacts responsible party to resolve delinquent accounts; prepares payment plans and monitors adherence to plans by responsible party; directs delinquent accounts to manager for collection, when necessary.May contact attorneys, employers, adjusters, and others necessary to obtain information for resolution of credit and collection matters.Prepares reports to identify and resolve accounts receivable.Posts data; verifies and performs mathematical computations; maintains files.Manage daily monies collected and relevant reporting

Composes and types routine correspondence, memos, letters, etc.Other duties as assigned.

Back Office Duties:

Initial patient work-up including ability to document medical history and vital signs

Administer injections, venipuncture, lab tests, EKG 12 LeadInstrument set-up/clean-up and patient communication/assistanceQualificationsMinimum Qualifications

  • Successful completion of an accredited Medical Assistant Program or equivalent training

  • High school diploma or equivalent

  • Two years Occupational/Medicine/Urgent Care front desk and clinical experience

  • Bilingual Spanish speaking is a plus

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Front Office Coordinator SCD

Expired Job

Dekalb Medical