Front Office Coordinator - Recovery Center

Mental Health Center Of Denver Denver , CO 80208

Posted 1 week ago

Job Description:

POSITION SUMMARY: Work closely with Lead Front Office Manager and other Front Office Managers to ensure efficient administrative and clerical support to Program Manager(s) in charge of clinic and/or teams at a site. Assist Front Office Managers and Clinical Program Manager in all aspects of job as needed.

See MHCD's Culture


  • In Front Office Manager's absence, provide for coordination of clinic needs and program. Perform a variety of administrative duties in order to ensure the smooth running of the clinic.

  • Provide back-up support for PASSR and other clinical documentation.

  • Update training documents and assist with training for new Administrative Assistants. Train other new office staff members.

  • Organize, compose, and produce letters, memoranda, reports, and other documents for managers

  • Collect program data and maintain database system; may be required to sort, provide basic analysis, and report data for internal and/or external usage.

  • Assist with coverage needs at the Adult Recovery Center and various MHCD locations as needed.

  • Maintain calendars and schedule appointments and meetings.

  • Receive and screen clinic telephone communications.

  • Schedule consumer appointments with psychiatrists, nurses, and other clinical staff. Collect co-pays if applicable. Input and extract data from the appointment scheduling system.

  • Coordinate, file, maintain, and update consumer medical records and related data. With all consumer information, take proactive steps to ensure accuracy of records and confidentiality.

  • Coordinate requests for information, ensuring all paperwork is properly executed, and consumer confidentiality is protected.

  • Maintain other filing systems, databases, and perform data retrieval.

  • Sort and distribute incoming mail and prepare outgoing mail.

  • Perform other duties as assigned, based on individual site needs.

Job Requirements

EDUCATION: High School diploma or equivalent; some college preferred.

EXPERIENCE: Minimum of 1 year Administrative Assistant experience at Mental Health Center of Denver or in other, similar healthcare environment.


  • Proficiency with word processing (60 WPM) and computer spreadsheets.

  • Must be able to develop proficiency in MHCD-specific computer programs in addition to having proficiency in Microsoft Office.

  • Strong organizational skills, knowledge of grammar, spelling, punctuation, etc.

  • Ability to communicate in a positive manner, both verbally and in writing.

  • Ability to explain procedures and train others.

SUPERVISORY RESPONSIBILITIES: No direct supervision. Assist with oversight of Administrative Assistants, training, and clinic coordination.

TYPICAL PHYSICAL DEMANDS: Ability to sit, stand, bend and reach, operate standard office equipment such as phone, computer, facsimile, copier/printer/scanner, and other business machines. Occasional lifting up to 40 lbs.

MACHINES AND EQUIPMENT TO BE USED: Computers, calculators, fax machines, copiers, telephone and a variety of other office/clerical equipment.

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Front Office Coordinator - Recovery Center

Mental Health Center Of Denver