Front Office Associate

Front Office Associate

About Human Longevity Inc.

Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing, the human microbiome, metabolomics, informatics, computing, and cell therapy technologies, HLI is building the world's most comprehensive knowledge base of human genotypes and phenotypes as a basis for a variety of opportunities to help solve aging related disease and human biological decline.

Clients have access to state of the art physiologically quantitative clinical and behavioral testing that includes whole body MRI, 4D echocardiography, advanced biometric analysis, and wireless digital monitoring that will serve as the basis of a truly personalized approach to health and longevity care. We are committed to revolutionizing human health and the practice of medicine.

Purpose of Job

The Human Longevity Front Office Associate is a client facing position, ensuring efficient office operations and client satisfaction. The primary duty of this position is to support the scheduling of client appointments, coordinate client visits, order and deliver meals, as well as provide administrative support to the Medical team.

Tasks and Responsibilities

• Greet clients upon initial entry to the Clinic and immediately set a Best-In-Class experience.

• Route incoming calls promptly and efficiently record messages to ensure optimal communication within the team.

• Support client results reviews and any additional follow-up for the Medical team, to include the compiling and printing of client documents/reports.

• Coordinate tours of the Clinic and manage office supplies.

• Coordinate meetings with internal and external clients and groups, which may include organizing meeting logistics (availability of attendees, meeting rooms and equipment, WebEx online video conferencing, and catering, as required)

• Establish, update and maintain departmental files, client records and documents (paper and electronic)

• Uphold patient confidentiality and protect operations by following HIPAA practices

• Provide other administrative support to the team as assigned

Minimum Qualifications (Must have)

• High School diploma or equivalent

• Experience in client-facing environments

• Exceptional verbal and written communication skills with ability to adapt quickly

• Strong organizational and multi-tasking skills

• Demonstrated ability to work in confidential environments and operate with the utmost discretion

• Resourceful problem solver with careful attention to detail and consistent follow-through

• Ability to work independently and prioritize objectives throughout day in fast-paced environment

• Ability to work well with teams in an open environment

• Able to work 8-hour shifts between 7:00 am to 6:00 pm

Preferred Qualifications

• Bachelor's degree

• Experience in biotechnology, pharmaceutical or healthcare settings

• Experience with Allscripts and/or Outlook

• Familiarity with HIPAA compliance requirements

Working Conditions

• Open clinical environment

• Prolonged periods of sitting, standing, bending and kneeling

• Must be able to lift and transport at least 25 pounds

Human Longevity, Inc. is an equal opportunity employer

DISCLAIMER: The information on this description has been designed to indicate the general nature and level of work. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities of an employee to this job.