Front Office Assistant - Three Rivers Health Center

MINIMUM JOB REQUIREMENTS

• High School Diploma.

• Experience: 1 year minimum of medical office or healthcare facility experience

• Ability to work independently with strong sense of focus, task-oriented.

• Ability to work with culturally diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental.

• Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff.

• Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation.

• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.

• Is knowledgeable of and maintains HIPAA standards of privacy and confidentiality.

• Strong interpersonal communication and written skills.

• Able to work in different work settings and environments

• Basic casework skills (referrals, advocacy).

• Must be able to learn and utilize computer software programs.

• Willing to work beyond normal working hours when necessary.

• Must possess reasonable ability to communicate in English.

• This is a Safety Sensitive Position as defined in the Alcohol & Drug Policy.

• This position is subject to pre-employment drug testing.

• This is a covered position which requires background check that includes fingerprinting.

• Must have employment eligibility in the U.S.

• Indian preference will be observed in the hiring process.

SUMMARY

Responsible for reviewing patients History, Diagnosis, demographics or chief complaint and barriers to care.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Responsible for greeting incoming patients in a friendly and professional manner.

• Complete and accurate information should be obtained from the patient for billing and demographics purposes.

• All incoming calls should be answered in a friendly and professional manner.

• Accurate information should be communicated to the caller in a customer- oriented manner

• Calls should be routed to the intended recipient timely and accurately

• Completes administrative duties that ensure the patient's visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized

• Ensure that barriers to care (such as language, transportation and financial) are addressed

• Collaborate with available community programs, or internal departments to provide assistance to patients

• Work with Front Office Assistant to ensure copays are collected at the time of visit and in accordance with patient insurance guidelines

• Patient charts should either be created if it is a first-time visitor or located if it is a return visit

• Determine patient needs and connect patient to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc.).

• Coordinates all logistic support to department, including supplies and equipment.

• Knowledge of medical terminology and office procedures.

• Maintain appearance standards as outlined in CTCLUSI policies.

• Must be able to interact with Tribal members and the general public in a courteous, professional, and efficient manner.

• Strong critical thinking skills

• Dedicated to providing the best patient care possible.

• Demonstrated ability to maintain a high level of professionalism during stressful times.

• Provide excellent customer service to clients and vendors of Three Rivers Health Center.

• Maintain a good attendance record.

• Other duties as directed by management.

PHYSICAL & MENTAL DEMANDS

• Standard medical equipment and supplies including thermometer and syringes. May involve use of assistive devices such as walkers, wheelchairs, ventilators, pulse oximetry units, and oxygen tanks.

• Must be able to walk, talk, hear, use hands to handle, feel or operate objects, tools, or controls, and reach with hands and arms.

• Vision abilities required by this job include close vision and the ability to adjust focus.

• May be required to push, pull, lift, and/or carry up to 40 pounds.

• Must be willing and able to work long hours, which may include evenings and weekends.

• Must be willing and able to travel both locally and within the CTCLUSI service delivery area.

WORKING CONDITIONS & ENVIRONMENT

• Varied activities including standing, walking, reaching, bending, lifting. Requires full range of body motion including handling and lifting patient's manual and finger dexterity and eye-hand coordination.

• Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 100 pounds. Requires corrected vision and hearing to normal range.

• May be required to work in locations other than Three Rivers Health Center, such as schools or at an outreach work location.

• May be required to attend meetings, conferences and Tribal events.

JOB LOCATION

Three Rivers Health Center

150 S. Wall Street

Coos Bay, Oregon 97420

Apply online @ www.ctclusi.org

Open until Filled