Front Office Assistant - Rogers, AR

Unitedhealth Group Inc. Rogers , AR 72757

Posted 2 months ago

MedExpress is a national leader in delivering high-quality, convenient, affordable health care in a patient-centric manner. MedExpress was founded in 2001 in Morgantown, West Virginia, with a commitment to treating each patient as if he/she were the only patient. A broad scope of services is provided including urgent care, employer health services, and basic wellness and prevention services.

Having energized and friendly Front Office Assistant is essential to delivering quality care and creating success in our centers. As a Full-Time Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we'd love for you to join our team!

This Full-Time opening (36 hours per week) between 7:45AM- 8:15PM is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Work hours may vary based on location, patient volume, and business needs. Our location is 1900 W WALNUT ST, ROGERS, 72756 AR

Primary Responsibilities:

  • Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area

  • Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.

  • Answer multi-phone lines, filing, faxing, scanning documentation, and completing daily patient callbacks

  • Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.

  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

  • You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 1+ years of customer service OR 1+ years of experience in a medical office setting

  • Experience with basic computer software and the ability to learn electronic medical records

  • Ability to work three (3) 12-hour days in a week.

Preferred Qualifications:

  • 6+ months of experience navigating computer systems, tools, and technologies - such as Microsoft Office (Basic proficiency in Microsoft Word (creating, editing and saving documents) Excel (creating, editing and saving spreadsheets, filtering and sorting data) and PowerPoint (creating and editing slide presentations), point of sale (POS), electronic medical record (EMR), or practice management and billing systems

  • Understanding of occupational medicine

  • Experience collecting health insurance information and/or processing patient payments

  • Experience with patient registration

Physical and Work Environment:

  • Ability to lift up to 50 pounds

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Front Office Assistant, Receptionist, Clinic Administrative Assistant, Patient Coordinator, MedExpress, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Medical Office, Customer Service, Patient Care, Medical, Healthcare, Admitting and Registration Clerk, health care , medical receptionist, scheduler, front office, medical front desk, MedExpress, Bentonville, AR, Arkansas, hiring immediately, #RPO

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Front Office Assistant - Rogers, AR

Unitedhealth Group Inc.