Front Office Assistant /Registrar - W. AL Trauma Svcs

DCH Clinics in Millport Fayette Tuscaloosa , AL 35023

Posted 2 months ago


The Registrar is responsible for the efficient, orderly and expeditious pre-admission, admission of patients.


  • Enters patient financial and personal demographics in the computer in an accurate and timely manner.
  • Obtains appropriate signatures and copies and/or scans all identification and healthcare coverage presented. Documents reasons if this information is not attainable.

  • Verifies and documents insurance benefits and coverage. Obtains any required pre-certifications, referrals or authorizations for all patients based on benefits/requirements/contractual agreements. Communicates this information and financial responsibility to the patient/guarantor.

  • Follows Front End Collections Policies

  • Ability to communicate orally and in writing effectively with patients, physicians, hospital based personnel and all other customers. DCH Standards:

  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.

  • Performs compliance requirements as outlined in the Employee Handbook

  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

  • Requires use of electronic mail, time and attendance software, learning management software and intranet.

  • Must adhere to all DCH Health System policies and procedures.

  • All other duties as assigned.


  • High School graduate or equivalent.
  • Good clerical skills including ability to type 20 wpm and computer experience preferred.

  • Ability to work well with others in a courteous manner in stressful situations.

  • Excellent telephone and customer service skills required.

  • Healthcare experience and understanding of basic medical terminology preferred.

  • Must be able to read, write legibly, speak, and comprehend English.

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