Front Office Assistant - Ft/Days

Memorialcare Health System Laguna Hills , CA 92653

Posted 7 days ago

TheFront Office Assistant is responsible for the performance of the Front Officeduties in support of all medical practices, as assigned, including telephoneanswering, appointment and resource scheduling, insurance verification, revenueprocessing, charge and payment posting and patient check-in and check-outaccording to the office specific protocols. Staff is knowledgeable about andfollows office protocols regarding HIPAA and patient privacy. Projects an image of professionalism incommunication, appearance and conduct. Supports the MemorialCare Health System mission and customer serviceexcellence standards. Participates inthe continuous quality improvement process. Maintains a working knowledge of departmental standard operatingprocedures.

Essential Functions and

Responsibilities of the Job

  • Mustexcel in interpersonal communication and customer service and be able to workboth independently and as part of a team.

  • Beorganized, detailed oriented and accurately completes follow through.

  • Musthave the ability to problem solve to logical conclusion and demonstrateinitiative and responsibility.

  • Musthave good listening skills and the ability to communicate effectively andclearly both verbally and in writing. This includes the ability to professionallyand diplomatically discuss difficult topics while promoting the Company'sposition.

  • Beat work and be on time

  • Followcompany policies, procedures and directives

  • Interactin a positive and constructive manner

  • Prioritizeand multitask


  • Musthave a minimum of 1 year of customer service in any field and experienceworking with computers in a work environment is required

  • Experienceas an Administrative Assistant, Receptionist, Front Desk / Concierge or GuestService Associate in any corporate or hospitality environment would beconsidered.

  • Priormedical office experience preferred.


  • High school graduate or equivalent required

  • Administrative Medical Assisting (Front OfficeMedical Assistant) preferred

  • Certificate or Medical Terminology Certificatepreferred

  • CPR for healthcare provider card required (canbe obtained once hired)

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Front Office Assistant - Ft/Days

Memorialcare Health System