TheFront Office Assistant is responsible for the performance of the Front Officeduties in support of all medical practices, as assigned, including telephoneanswering, appointment and resource scheduling, insurance verification, revenueprocessing, charge and payment posting and patient check-in and check-outaccording to the office specific protocols. Staff is knowledgeable about andfollows office protocols regarding HIPAA and patient privacy. Projects an image of professionalism incommunication, appearance and conduct. Supports the MemorialCare Health System mission and customer serviceexcellence standards. Participates inthe continuous quality improvement process. Maintains a working knowledge of departmental standard operatingprocedures.
Essential Functions and
Responsibilities of the Job
Mustexcel in interpersonal communication and customer service and be able to workboth independently and as part of a team.
Beorganized, detailed oriented and accurately completes follow through.
Musthave the ability to problem solve to logical conclusion and demonstrateinitiative and responsibility.
Musthave good listening skills and the ability to communicate effectively andclearly both verbally and in writing. This includes the ability to professionallyand diplomatically discuss difficult topics while promoting the Company'sposition.
Beat work and be on time
Followcompany policies, procedures and directives
Interactin a positive and constructive manner
Musthave a minimum of 1 year of customer service in any field and experienceworking with computers in a work environment is required
Experienceas an Administrative Assistant, Receptionist, Front Desk / Concierge or GuestService Associate in any corporate or hospitality environment would beconsidered.
Priormedical office experience preferred.
High school graduate or equivalent required
Administrative Medical Assisting (Front OfficeMedical Assistant) preferred
Certificate or Medical Terminology Certificatepreferred
CPR for healthcare provider card required (canbe obtained once hired)
Memorialcare Health System