MedExpress is a national leader in delivering high-quality, convenient, affordable health care in a patient-centric manner. MedExpress was founded in 2001 in Morgantown, West Virginia, with a commitment to treating each patient as if he/she were the only patient. A broad scope of services is provided including urgent care, employer health services, and basic wellness and prevention services.
Having energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Full-Time Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we'd love for you to join our team!
This Full-Time opening (36 hours per week) is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Work hours may vary based on location, patient volume, and business needs. Our location is 12300 Chenal Way, Little Rock, AR
Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks
Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma / GED (or higher)
1+ years of customer service OR 1+ years experience in a medical office setting
Experience with basic computer software and the ability to learn electronic medical records
Ability to work three (3) 12 hours days per week with open availability for weekends and holidays.
You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.
Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
Understanding of occupational medicine
Experience collecting health insurance information and/or processing patient payments
Experience with patient registration
6+ months of experience navigating computer systems, tools, and technologies - such as Microsoft Office (Basic proficiency in Microsoft Word (creating, editing and saving documents) Excel (creating, editing and saving spreadsheets, filtering and sorting data) and PowerPoint (creating and editing slide presentations), point of sale (POS), electronic medical record (EMR), or practice management and billing systems
Physical and Work Environment:
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.
You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet
Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients' expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what's really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we're working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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