Front Office Assistant - Jewett Orthopedic Institute, Four Corners

Position Summary Orlando Health Jewett Orthopedic is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Click here to learn more about Orlando Health Jewett Orthopedic Institute The Jewett Orthopedic Institute, Windermere is hiring for a Front Office Assistant! The Front Office Assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor. Status: Full-Time Location:

Jewett Orthopedic Institute, Physician's Office - Four Corners Responsibilities Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information.

Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Qualifications Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting

Education/Training High School graduate or equivalent. Licensure/Certification None. Experience Six (6) months experience in a clerical office, or general business, and/or customer service setting

Essential Functions Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required. Obtains accurate and complete patient demographic and insurance information.

Processes all requests for medical records according to Orlando Health and department specific policies and procedures.

Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.

Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.

Interacts with patients and families in a professional manner. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.