Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.
Ensures ease of guest check-in by inputting wholesale, group and VIP reservations thoroughly and accurately by timeliness in confirmation response (24 hour turnaround-Wholesale/3 hour turnaround-VIP)
Ensures appropriate billing information is placed on necessary reservations to ensure the ease of guest check-in and check-out
Maintains a 90% call service level on all calls incoming through the switchboard
Reserves complimentary certificate and team member reservations
Assists group guests as they call for information or changes
Maintains updated confirmation of reservations on designated e-commerce accounts.
Completes the sale and delivery of gift certificates
Completes reports as assigned.
Troubleshoots any reservation challenges that may arise until a resolution is found
Maintains a prompt response on all Preferred Desk Voicemail, email and fax.
Maintains accurate and organized group, wholesale and VIP files.
Maintains accurate reference information for the reservations staff (ie: non-allotment wholesale availability calendar)
Maintains a neat and organized reservations office
Maintains reservations office supply pars
Maintains positive and strong relationships with wholesalers, groups, and any additional means of business contacts that are encountered
Maintains an open line of communication with hotel reservations office, revenue management and CRO.
Process and file credit card authorizations
Completes daily cancellation, deposit required, virtual suite, and OTA reports
Maintains an average shop score of 80% or higher
Maintains an average available phone time of 80% or higher
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standard