Front Office Agent

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

• Possesses knowledge of all hotel and marina services as well as hours of operation.

• Greets guests courteously, ability to check guests in and out of the PMS.

• Possesses knowledge of reservation and billing systems.

• Maintains and controls room inventory and availability, coordinates with Housekeeping.

• Possesses knowledge of the hotel's credit policies.

• Possesses knowledge of hotel products, rates, and special promotions.

• Monitors the arrival emails and responds to guest requests.

• Monitors and responds to Helix notifications

• Checks in Resort Pass guests

• Possesses knowledge of, and uses, emergency procedures.

• Conducts inventory of and restocks supplies.

• Completes checkout procedures for guests.

• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.

• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.

• Runs a detailed shift audit by employee, and balances daily work to computers.

• Maintains neatness of front desk work area.

• Performs all other related duties as assigned.

Required Training/

Education/Experience:

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications:

• Good communication and interpersonal skills.

• Must have command of the English language

• Effective time management and task prioritization skills

• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.

• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.

• Basic mathematical skills.

• Able to stand, sit and continuously move for extended periods of time.

• Must be alert to the needs of guests and team members.

• Able to lift 50 pounds.

• Good hearing and vision with or without corrective lenses.

The Perry Hotel offers it employees:

Competitive Wages

Employee Housing

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

And Much More

Come Join Our Team...