Front Office Agent

OVERVIEW

Front Desk Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members.

JOB DUTIES

• Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.

• Check guests in and out for their reservations.

• Assist guests with making future reservations both in person and over the phone.

• Maintain petty cash fund.

• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.

• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.

• Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.

• Other duties as assigned.

Requirements

• High School Diploma or GED

• Administrative experience (preferred)

• Strong customer service skills

• Excellent telephone skills

• Good problem-solving skills

• Maintain a professional appearance

• Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite

• RV resort office or hotel front desk experience, a plus

• Ability to work flexible hours including PM shifts, weekends and holidays.