Front Of The House Supervisor

Benefits:

• Dental insurance

• Employee discounts

• Health insurance

• Opportunity for advancement

• Paid time off

• Training & development

• Tuition assistance

• Vision insurance

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to:

• Restaurant Management Team

Responsibilities:

• Advancing the Grove Bay Mission Statement and Core Values

• Delivering exceptional hospitality to all guests

• Upholding all core Standard Operating Procedures

• Coaching in the moment of hourly team members

• Training and development of new team members

• Handling any guest issues that arise in a respectful manner

• Following all opening and closing procedures

• Cash handling following Grove Bay SOP

• Ability to expedite in adherence with the Grove Bay SOP

• Strong understanding of all operational systems - Toast, OpenTable, R365

• Maintaining cleanliness and sanitation of the restaurant - ensure the restaurant is showroom ready at all times

• Must work a minimum of six hours during the Supervisor shift

Qualifications:

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department

• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior

• Supervisor experience

• Multiple language abilities a plus; fluency in English is required

Skills & Knowledge:

• Strong attention to detail and focus on process excellence

• Ability to learn and bring "out of the box" ideas to the team

• Genuine enthusiasm and aptitude for serving people

• Excellent verbal and written communication skills

• Must possess strong communication and listening skills

• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions

• Ability to set and meet deadlines

• Successful completion of Grove Bay's training program, including all EdApp training content

Certifications:

• Food and Alcohol Safety training (ServSafe)

Physical Demands:

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time

• Ability to sit for extended periods of time

• Ability to make repeating movements of the arms, hands, and wrists

• Ability to express or exchange ideas verbally and perceive sound by ear

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds

• Ability to turn or twist body parts in a circular motion

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Grove Bay is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.