Chick-Fil-A Sacramento , CA 94204
Posted 2 months ago
At Chick-fil-A Arden Fair, our mission is to be the most caring restaurant in Sacramento.
We are seeking a Front of House Team Lead. This person is an integral leader of our team and carries many important responsibilities which include open and/or close our store and guide our team members through shifts in a fast-paced, high volume store. We are looking for someone who can:
Be a leader and manage a successful and efficient shift
Provide excellent hospitality to our team members and guests
Provide strong cash management skills
Responsibilities:
1.Assist management in running a successful shift and every aspect of Front of House operations: Drive Thru, Front Counter, Dining Room and Mobile. The goal is for the shift to run smoothly, excellently and profitably, and for team members and guests to have an amazing experience. This is reflected and measured by the restaurant CEM scores (provided by Chick-fil A corporate). Responsibilities include but are not limited to:
Strategic placement for each position
Compliance with mandatory breaks and rotations
Daily waste input into system
Thorough and accurate execution of opening and closing procedures
Assist management with real-time and on site coaching
Assist management in resolving guest complaints
Ensure a smooth shift transition, including a walkthrough
2.Follow the Chick-fil-A model of hospitality for our guests and our team members
Commitment to hospitality
Treat all with dignity, honor and respect
3.Strong cash management skills are required. This includes:
Accuracy in counting drawers
Change fund orders
Count safe end of each night & input correctly into our system
Troubleshoot end of day cash shortage
Competencies:
Strong leader
Professionalism
Strong work ethic
Assertiveness
Integrity and honesty
Reliability
Communication skills
Problem solving / analytical skills
Efficiency
Proactive
Works well with others
Adaptability
Coachable
Calm under pressure
Collaborative
Quick learner
Requirements:
Open availability: Monday - Saturday
2 years experience running shifts
Available to close and/or open the restaurant (min 3 shifts)
Training experience of all positions with strong knowledge of in-store operations
Minimum 30 hours per week
Pay Range:
$21.00 - $23.00/ hour
https://chick-fil-a-arden-fair.apply-now.us/job/565519/front-of-house-team-lead
Chick-Fil-A