Front Of House Manager

Job Description Job Description Benefits: Competitive salary Employee discounts Flexible schedule Opportunity for advancement Paid time off We are seeking a dedicated Front of House Manager to oversee the daily operations of Madmen Kitchen. A fit candidate will have a passion for the food industry, resilient leadership skills, and experience in managing front-of-house operations. Madmen Kitchen is a start-up elevated fast food restaurant that is set to open in early June. The hours of operation will be 2pm to 10:30pm (Tuesday-Thursday), 2pm to 1am (Friday and Saturday), and 12pm to 10:30pm (Sunday). Responsibilities:

• Manage and lead the front-of-house staff: cashiers, bussers, and delivery drivers

• Ensure excellent customer service satisfaction

• Oversee orders in-person, online, by phone, and wait times

• Train new employees on service standards and company policies

• Coordinate with the kitchen staff to ensure timely food delivery

• Handle customer inquiries, comments, and complaints promptly and professionally

• Make sure to keep a clean and organized front of house environment

• Monitor inventory levels for front-of-house supplies

• Collaborate with the back-of-house team to maintain a seamless customer experience Experience:

• Previous experience in a hospitality management role

• Proficiency in LINGA POS or a similar point-of-sale system

• Strong leadership, communication, and interpersonal skills

• Knowledge of catering procedures and event planning

• Ability to train new staff members and conduct future interviews

• A basic background in the food industry A Food Safety Certification of 5 years is required for this position, if you do not have this the employer will pay and provide you with one. The application process will require a 2-interview process. The knowledge of how to speak and or understand basic Spanish is an advantage. If you are a leader with a passion for hospitality, strong work ethic, and possess the necessary skills to fit in this role, Madmen Kitchen invites you to apply for the position of Front of House Manager.