Front Of House Lead

Clover Food Lab Boston , MA 02115

Posted 1 week ago

Creating a Better Blueprint for our World

We want you to dream about vegetables. Why? If we serve you unforgettable vegetables and you start dreaming about them, together we make the world a better place.The meat industry is the #3 contributor to greenhouse gas emissions. I read that in 2007. 12 months later I opened Clover with a food truck as a sort of lab to test ideas and invent a new approach to food with your help. Day 1 we had one question: is this so delicious youll dream about it? Everything we are today, every single recipe, everything we do, has been developed with help from our customers. - Ayr Muir (Founder and CEO)

Every Clover restaurant relies on a Front of House Lead, or known at Clover as a Store Communications Lead, to create an open, welcoming atmosphere centered around food. The ideal candidate will excel at working in a fast-paced restaurant environment and will be responsible for providing a premier experience to customers, building a sense of community within their restaurant, and collecting feedback from customers that will help Clover become a better place. At the core of this role is a deep understanding of the Clover brand and mission.

They work full-time at a single Clover restaurant, reporting to the manager of the location in which they work. Depending on their interest and skill level, they may also work with the Marketing Department on projects relating to brand, customer experience, and design.

The ideal candidate is a huge fan of Clover, loves food and sharing it with others, has excellent verbal and written communications skills, and is a team-player with a strong work-ethic. Previous customer-facing experience is required, and experience in communications/marketing is a plus.

Duties

Front of House Leads are required to

  • Engage one-on-one with customers through order-taking at their home location
  • Lead a team of order-takers through 2 day-parts per day
  • Developing employees engagement with Clovers food, brand, and mission via Clover storytelling and training
  • Working with their manager to build sales and improve customer experience
  • Collecting and responding to customer feedback weekly
  • Maintaining retail inventory, tracking sales, and assisting in merchandising
  • Aligning restaurant staff with Clovers communications goals to execute weekly, monthly, and yearly communications campaigns
  • Promoting events (cooking classes, beer launches, farm visits) through word of mouth, signage
  • Attending brand classes with Clovers Communications team

Human Resources may invite you to participate in a Practical Interview. This gives you the opportunity to interview us. Applicants experience the job hands on, get to know the staff and gain a better understanding of Clover culture. Additionally, we use the face-to-face interaction as an opportunity to get to know you better

Requirements

Front of House Leads must have

  • 1+ years experience in a customer-facing role at Clover or other
  • Excellent written and oral communications skills
  • A basic understanding of Clover and its culinary standing within the Boston area
  • A passion for food and a willingness to work hard
  • A basic understanding of the Clover brand, aesthetics, and friendly customer service skills (voice, tone, etc.)
  • The ability to thrive in a self-directed, fast-paced, forward-thinking environment
  • The ability to stand for prolonged periods of time, and repeated walking, bending, stretching, and occasional lifting (up to 50lbs), with or without reasonable accommodation
  • Able to work a varied schedule that includes nights and weekends

Dont meet every single requirement? We are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be the right candidate for this or other roles.

Clover Food Lab is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Benefits

Some of the perks of working for Clover!

  • $16/hour and eligible to participate in the tip pool, (avg. $5/hr extra in tips)
  • Full health, vision and dental benefits available to full-time benefit-eligible staff
  • $150 referral bonus
  • Opportunity to learn, grow and build a meaningful career
  • Discount on Clover meals, apparel and shelf-stable groceries sold in our store
  • Free cooking classes
  • Free knife skills 101, 102, 103 classes (custom knife when you pass)
  • Opportunities to attend food sourcing trips to coffee roasters, farmers, cheese-makers, etc.
  • Opportunities to attend food development meetings, contribute ideas/recipes to the menu
  • Company subsidized weekly CSA Farm Share Program
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Front Of House Lead

Clover Food Lab