As a Team Member at Eastgate Plaza CFA, your primary goal is to have a positive impact on all who come into contact with Chick-fil-A, and to create Raving Fans of our brand. You are expected to demonstrate attentive and courteous service while building relationships with guests. These behaviors are required from all Team Members whether they are positioned on the front counter or boards area. Team Members are asked to fulfill orders in a positive and dutiful manner during which they take the time to create "WOW"! A successful Team Members upholds all policy/standards, and provides exemplify service to every guest.
Team Members are responsible for:*
Possessing a customer orientated mindset at all times
Proactively seek out opportunities to go above and beyond the expectations of our guest
Understands and personifies the store vision of creating "WOW"
Embody and promote the Core Values
Provide an accurate order to guests in a timely manner in a refreshingly clean environment
Team Members success will be based upon the following:*
Results from predetermined evaluations conducted by their respective directors
Completion of Pathway (online training) modules assigned
Team Members should follow the listed priorities:*
Service-Drop everything for our guests whether it be serving them or preparing their food with a positive attitude
Compliance-Follow standards of uniform, appearance, hygiene, timeliness and systems
Communication-Speak to one another with honor, dignity and respect
Meet and exceed all expectations through out the restaurant
Ensure the proper attitude is being used and that it is done in a clear and decisive manner