Front Line Supervisor, Student Financial Services

About Mount Wachusett Community College:

Mount Wachusett Community College (MWCC) is a highly regarded educational institution located in Gardner, Massachusetts and accredited by the New England Commission of Higher Education (NECHE). Established in 1963, MWCC serves the educational needs of the communities of North Central Massachusetts with innovative undergraduate education, early college programs, workforce development, personal enrichment, and community service. With a strong emphasis on academic excellence, MWCC provides a supportive environment for individuals to pursue their educational goals, enhance professional skills, and seek personal growth. As a beacon of opportunity, Mount Wachusett Community College empowers individuals from all walks of life, fostering their development and transformation.

We hope you will consider applying for one of our open positions, and discover all that Mount Wachusett Community College and the North Central Massachusetts region have to offer.

http://mwcc.edu/about-mwcc/

Mount Wachusett Community College embraces diversity, equity, and inclusion as core values and makes it our mission to proactively focus on improving racial equity in our college community. We value equity-minded individuals with commitment to serve student learners from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we strongly encourage applicants who share our commitment and who understand the benefits of culturally relevant practices needed in an educational environment.

Job Description:

General Statement of Duties:

The Supervisor of Student Financial Services performs professional-level supervisory duties in planning, directing, and reviewing the activities and operations of the student support team within the Student Financial Services Center.

Responsibilities:

• Supervision of student services front line team, prioritizing and assigning work;

• Organization of the staff schedules to meet customer services requirements;

• Research and resolve difficult and complex student complaints and issues;

• Responsible for entering and reconciling of all types of tuition waivers and vouchers for individuals;

• Responsible for providing technical assistance to students, MCC employees, and outside entities regarding areas of compliance with existing tuition waiver rules and regulations;

• Responsible for the preparing web payment report and reconciling payments to ensure all payments are accounted for in Banner and payments have been applied to the correct semester;

• Accept checks, and credit card refunds and manages the entire pre-collection and collection process;

• Responsible for Chapter 33 GI billing; run reports for adjustments, generate bills, reconcile, and confirm compliance while maintaining contract in Banner;

• Familiar with Tungsten for Chapter 31 payment processing of purchase orders, invoices, and EFTs;

• Provide customer service both on the phone and in person to Students, Parents, and Outside Agencies regarding payment of bills;

• Responsible for replying to email inquiries from students regarding their accounts;

• Processes Military Tuition Assistance for TA students; request payment from the Army, Air Force, Coast Guard, Marines, and Navy;

• Processes miscellaneous deposits weekly from other departments and third parties;

• Responsible for tracking waivers specifically National Guard based on state-supported and non-state-supported credits;

• Processes daily deposits of manual and electronic cash receipts.

• Responsible for complete oversight of student outstanding refund check monitoring process at MCC and ensuring compliance with existing regulations pertaining to this critical administrative capability component of Federal Title IV policy; Student Accounts liaison with Business Services and Financial Aid personnel regarding this process;

• Responsible for and assist the Director on the State Treasury process for outstanding non-Title IV refunds;

• Responsible for the entry of State Intercept payment via batch and manual processes;

• Responsible for State Intercept process; upload and download of files, reconcile funds, and apply to accounts;

• Manages tuition reimbursement based on employer's requirement benefit;

• Responsible for third-party billing; create contracts in Banner, generate invoices, and enforce collections;

• Manages dual enrollment accounts with grant funding;

• Responsible for processing tuition exceptions for waivers, tuition reimbursement, and other qualifying categories;

• Troubleshoots fee assessment;

• Manage past due balance communications, collections and intercept processing;

• Assist in developing, planning, and implementing goals and objectives for functional area(s); recommend and administer policies and procedures for service delivery;

• Provide support to the Executive Director of Student Financial Services as well as the college business office to ensure proper recording of all transactions;

• Supervise the processing of technical paperwork in functional area(s); ensure compliance; with applicable Federal and state laws and College rules and regulations;

• Monitor program and operations to ensure consistency with campus student services goals, strategic plans, policies, and procedures;

• Collect and analyze a variety of information and statistics and summarizing findings, prepare reports, and make recommendations;

• Develop and conduct training seminars or workshops on functional or organizational topics for staff and student purposes;

• Ensure consistency of operations with College policies and practices, as well as across various campus student interfaces;

• Prepare for and participate in a variety of College and community committees, workshops, meetings, and various events including Financial Aid and Registration Days, Orientation, Admissions events and the Enrollment Management Committee;

• Perform other duties as assigned.

Requirements:

Minimum Qualifications:

• Associates degree;

• (5) years' experience in customer service or administrative support;

• Knowledge of Student A/R performance metrics;

• Proficient in the use of Microsoft Office suite, especially Word and Excel;

• Demonstrated working knowledge of generally accepted accounting principles and financial operations and systems;

• Strong project management skills and ability to implement and manage multiple projects;

• Demonstrated ability to communicate effectively with all levels of staff and successfully interact in a student service oriented environment;

• Excellent organizational skills and the ability to work effectively with a diverse staff and student body;

Desired Qualifications:

• Excellent technical skills;

• Supervisor experience;

• Customer service experience in a college environment;

• One to Two years higher ed student accounts, finance or financial aid experience;

• Proficient in the use of BANNER or other higher education mainframe.

Equivalency Statement

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Salary: $60,000.00-$64,000.00

Employee Status: Full Time

Benefits: Yes

Hours per Week: 37.5

Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

Candidates for employment should be aware that although the COVID 19 Vaccination Requirement Policy is no longer in effect, all Community College students, faculty and staff are strongly encouraged to be up to date with vaccination against COVID-19. For additional information related to the status of the COVID19 Vaccination Requirement Policy, please visit: https://mwcc.edu/covid/

The following documents are required:

1.Resume

2.Cover Letter

Anticipated Effective Date: April/May 2024

Priority will be given to applications received prior to April 15,2024

Applications will continue to be accepted until the position is filled.

Candidates may be subject to employment screening to include both a Criminal Offender Record Information (CORI) request and a Sexual Offender Registry Information (SORI).