Front End Supervisor

Rural King Beckley , WV 25801

Posted 2 months ago

Job Title: Front-End Supervisor

Job Location: Store

Reports to: Operations Manager

FLSA Status: Hourly Non-Exempt

JOB SUMMARY

The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders.

JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Partnering with the Operations Manager to schedule the front-end associates

  • Ensure all newly hired front-end associates receive and complete the proper training

  • Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits

  • Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions

  • May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption

  • Complete Daily Sales Report and send to Store Support Center

  • Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them

  • Ordering all store supplies that relate to front-end operations

  • May be required to cross train and perform other duties

QUALIFICATIONS

  • 3+ years retail cashier or Customer Service Manager experience preferred

  • Detail oriented with demonstrated math skills for cash handling

  • Excellent communication skills to implement policies and procedures, direct staff, and provide customer service

  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit

  • Ability to participate in our online applicant and new hire on-boarding process remotely

  • Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

  • Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders

  • May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager

PHYSICAL REQUIREMENTS

  • Good visual acuity

  • Close vision for computer work

  • Repetitive wrist movements on keyboard

  • Ability to stand and/or walk for long periods of time

  • Ability to walk up and down stairs multiple times per day

  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions


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Front End Supervisor

Rural King