Front End Specialist

A.C. Moor Arts Lake Forest , MD 21146

Posted 8 months ago

Job Description:

TITLE: Front End Specialist

REPORTS TO: General Manager, Assistant General Manager, Operations Supervisor

WORK SCHEDULE: Flexibility in scheduling; early mornings, evenings, weekends and holidays required.

SUMMARY:

This Team Member has to provide excellent customer service and an experience that exceeds customer expectations. The Front End Specialist impacts the company by satisfying our customers who shop at our stores, driving rewards sign ups of new members and ensures existing rewards members are asked for their loyalty cards during each transaction. The individual in this role trains Team Members to smile and say "Thank You" to each customer they service. The Front End Specialist acts as a backup for the Team Members and is responsible for all front end transactions. Specialists may work in multiple areas of the store during each shift, therefore flexibility is key. This Team Member must act with the A.C. Moore Values in mind: People, integrity, desire to be the best, passion, enthusiasm and new ideas.

ESSENTIAL JOB FUNCTIONS:

  • Provide an excellent experience for all customers by providing and training for exceptional customer service.

  • Drive high checkout speed and accuracy by ensuring adequate cashiers are open and lines are being managed.

  • Perform advanced transactions such as price adjustments, refunds and exchanges.

  • Ensure product placement and displays reflect planner direction and front end planogram integrity.

  • Supervise, oversee, and assist Team Members with front end functions; will ring registers, as needed.

  • Ensure customer issues are brought to the attention of the MOD.

  • Replenish merchandise on shelves and displays in the front end area.

  • Trains and coaches all Team Members to drive reward card and VIP signups in order to meet company expectations.

  • Drive Gift Card sales to meet company expectations.

  • Answer telephones with standard A.C. Moore greeting.

  • Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.

  • Follow all maintenance and recovery standards per Standard Operating Procedure (SOP) at the front end area.

  • Organize returns at the front end according to department.

  • Assign registers to Team Members based on store schedule.

  • Schedule meals and breaks to ensure sufficient register coverage at all times.

  • Forward Team Member call outs to the Manager on Duty and complete daily call out log.

  • Assist with cash register certification training for new hires and recertification for all Team Members as required.

  • Communicate front end supply needs to the Operations Supervisor.

  • Handle light janitorial duties such as sweeping, cleaning the restroom and breakroom and taking the garbage to the dumpster.

  • Comply with all A.C. Moore policies outlined in the Employment Handbook, including dress code and attendance, and company's Standard Operating Procedures.

  • Perform other duties as requested.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

  • Previous customer service experience required.

  • Demonstrate ability to multitask in a fast-paced environment.

  • High energy level and positive outlook.

  • Strong communication skills.

  • Strong problem solving skills.

  • Sound critical thinking and decision-making skills.

  • High degree of integrity.

  • Computer skills required.

  • Experience with arts and crafts preferred.

PHYSICAL REQUIREMENTS:

  • Frequently lifts, carries or otherwise moves and positions objects weighting up to 50lbs.

  • Ability to bend, turn, twist, kneel and/or squat up to 75% a day.

  • Must be able to move about the store and/or remain stationary, up to 8 hours per day.

  • Repetitive movement of hands and arms.

  • Ability to ascend and descend a ladder safely, preferred.

  • Frequently communicates with customers and/or others.

FLSA STATUS:

  • Non-exempt

Team Members must be able to successfully perform the essential functions of this job, with or without a reasonable accommodation.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager.

Apply Now

State / Province AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingPuerto RicoAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Territory

Are you 18 years of age or older? Yes No

Shift Availability

Monday:

AM PM All Day Not Available

Tuesday:

AM PM All Day Not Available

Wednesday:

AM PM All Day Not Available

Thursday:

AM PM All Day Not Available

Friday:

AM PM All Day Not Available

Saturday:

AM PM All Day Not Available

Sunday:

AM PM All Day Not Available

Are you currently employed by AC Moore? Yes No

Current Career Level Student (High School)StudentEntry LevelExperienced (Non-Manager)Manager (Manager/Supervisor of Staff)Executive (SVP, VP, Department Head, etc.)Senior Executive (President, CFO)

Work Experience Less than 1 Year1+ to 2 Years2+ to 5 Years5+ to 7 Years7+ to 10 Years10+ to 15 YearsMore than 15 Years

Education Level High School or equivalent

CertificationVocationalCollege DiplomaBachelor's DegreeMaster's DegreeDoctorateProfessionalSome College Coursework CompletedVocational

  • HS DiplomaVocational

  • DegreeSome High School Coursework

Experience:

Education:

Attach Resume:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk/Greeter

Yogaworks

Posted 2 weeks ago

VIEW JOBS 11/7/2019 12:00:00 AM 2020-02-05T00:00 Job Title: Yoga Greeter Reports to: Studio Manager Classification: Non-exempt About the Company: We believe yoga is for everybody and it is our mission to help people lead healthier lives by helping people connect their minds and their bodies to center themselves and achieve a sense of calm. Our highly trained, passionate teachers and staff make yoga accessible to people of all ages and abilities in an inclusive and non-judgmental environment that is community-oriented. Our first studio opened 30 years ago and we are expanding, primarily through the acquisition of new studios. We are a people-oriented business and offer students an amazing service year-round. Corporate and regional teams support our studio teams who both deliver our unique, authentic, high quality experience and drive the important sales and marketing efforts that build our local communities. Additional programming of workshops, teacher training and our online video subscription service, MyYogaWorks.com, round out our offering. About the Role: The Greeter is a key role in establishing a relationship with our studio customers and visitors. This person welcomes students into the studio and sets the tone for their experience. The successful candidate must love being involved with customers, enjoy selling products and deliver consistently strong customer service. Person must be an energetic team player with a positive attitude to help the students have a positive experience and help the studio run as efficiently and effectively as possible. Duties & Responsibilities: Sales and Selling * Be knowledgeable about the products, programs and pricing (Yoga, workshops,Teacher Training, MyYogaWorks, Retail) as well as competitive products to actively promote and sell ours to all visitors (including giving tours) * Meet and exceed sales goals as established by Manager(s) and effectively launch new students with smart/effective schedule to meet consumer's personal goals while juggling their schedules to find a habit-forming pattern of studio usage * Assists in responding to leads and generating leads through proactive and effective marketing to target consumers in local areas (e.g. telephone campaign, grassroots, company outreach, door hangers in local areas), soliciting referrals. Must meet monthly minimum call volume * Maintain accurate, thorough and timely data/information in all appropriate systems for reporting and statistical purposes and provide additional quantitative and qualitative feedback as requested Customer Service * Be knowledgeable about the products, programs and pricing (Yoga, workshops,Teacher Training, MyYogaWorks, Retail) as well as competitive products to actively promote and sell ours to all visitors (including giving tours) * Meet and exceed sales goals as established by Manager(s) and effectively launch new students with smart/effective schedule to meet consumer's personal goals while juggling their schedules to find a habit-forming pattern of studio usage * Welcome all visitors according to our Customer Service standards; answer telephone promptly and courteously * Check students into class/workshop/etc through software system (MindBody Online or equivalent software) * Assist students by guiding them through our programs and answering their questions (or find the answers to questions if not known) * Ensure all students complete all paperwork/forms as appropriate Studio Operations * Keep common areas neat and clean: prepare tea area, clean studio rooms, empty trash and tidy props between classes efficiently and quickly * Work with studio staff to support the financial goals and operational needs of the studio * Report any issues per our procedures * Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customers attention. Receive and transfer merchandise as appropriate. Pro-actively watch for theft to avoid shrinkage. * Follows and upholds Employee Handbook and all other guidelines including but not limited to: Customer Service Guidelines, Dress Code Guidelines, Core Values, etc. * Any other tasks required to help company meet its goals Minimum Requirements: * 1+2 year experience working in a sales environment and meeting a sales quota required * Experience working in a customer service role a plus * Experience working in the Health and Wellness industry a plus Skills Sets: * Highly energetic, positive and enthusiastic team player * Ability to multi-task and function in a fast-paced environment, often with changing priorities given the number of students entering and exiting the studio at similar times * Passion for the product we sell (i.e. yoga/fitness) and ability to understand and clearly communicate the different products/programs we offer * Must be customer focused and deliver company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner * Ability to stay calm at all times and act respectfully and professionally, even with customers who may become angry or raise their voices * Dependable, accountable and responsible with excellent attendance and punctuality * Proactive problem solver; detail-oriented * Self-motivated * Comfortable working in a sales-driven environment * Flexible schedule * Comfortable with computers and effective at learning and using the necessary software products (i.e. Mind Body Online, email, Google documents, spreadsheets, etc) Supervision: This position does not supervise any direct reports. Work Environment: This job primarily operates in a yoga studio but may involve work within the community and/or other locations. Not all locations have elevators or offer physically-disabled access. The role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets, and fax machines. Physical Requirements: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to work hours that exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods. * While performing the duties of this job, the employee is regularly required to sit or stand for up to 4 hours at a time; use hands to finger, handle, reach or feel and talk or hear. The employee is sometimes required to bend, lift and occasionally carry items up to 20 pounds. This job often requires climbing staircases as elevators are not present at all locations. * Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and ability to adjust and focus. * Must be able to hear and speak effectively in English. YogaWorks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, YogaWorks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Note: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job as they may change at any time with or without notice. Yogaworks Lake Forest MD

Front End Specialist

A.C. Moor Arts