Front End Specialist

A.C. Moor Arts Matthews , NC 28105

Posted 7 months ago

TITLE: Front End Specialist

REPORTS TO: General Manager, Assistant General Manager, Operations Supervisor

WORK SCHEDULE: Flexibility in scheduling; early mornings, evenings, weekends and holidays required.

SUMMARY:

This Team Member has to provide excellent customer service and an experience that exceeds customer expectations. The Front End Specialist impacts the company by satisfying our customers who shop at our stores, driving rewards sign ups of new members and ensures existing rewards members are asked for their loyalty cards during each transaction. The individual in this role trains Team Members to smile and say "Thank You" to each customer they service. The Front End Specialist acts as a backup for the Team Members and is responsible for all front end transactions. Specialists may work in multiple areas of the store during each shift, therefore flexibility is key. This Team Member must act with the A.C. Moore Values in mind: People, integrity, desire to be the best, passion, enthusiasm and new ideas.

ESSENTIAL JOB FUNCTIONS:

  • Provide an excellent experience for all customers by providing and training for exceptional customer service.

  • Drive high checkout speed and accuracy by ensuring adequate cashiers are open and lines are being managed.

  • Perform advanced transactions such as price adjustments, refunds and exchanges.

  • Ensure product placement and displays reflect planner direction and front end planogram integrity.

  • Supervise, oversee, and assist Team Members with front end functions; will ring registers, as needed.

  • Ensure customer issues are brought to the attention of the MOD.

  • Replenish merchandise on shelves and displays in the front end area.

  • Trains and coaches all Team Members to drive reward card signups in order to meet company expectations.

  • Drive Gift Card sales to meet company expectations.

  • Answer telephones with standard A.C. Moore greeting.

  • Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.

  • Follow all maintenance and recovery standards per Standard Operating Procedure (SOP) at the front end area.

  • Organize returns at the front end according to department.

  • Assign registers to Team Members based on store schedule.

  • Schedule meals and breaks to ensure sufficient register coverage at all times.

  • Forward Team Member call outs to the Manager on Duty and complete daily call out log.

  • Assist with cash register certification training for new hires and recertification for all Team Members as required.

  • Communicate front end supply needs to the Operations Supervisor.

  • Handle light janitorial duties such as sweeping, cleaning the restroom and breakroom and taking the garbage to the dumpster.

  • Comply with all A.C. Moore policies outlined in the Team Member Handbook, including dress code and attendance, and company's Standard Operating Procedures.

  • Perform other duties as requested.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

  • Previous customer service experience required.

  • Demonstrate ability to multitask in a fast-paced environment.

  • High energy level and positive outlook.

  • Strong communication skills.

  • Strong problem solving skills.

  • Sound critical thinking and decision-making skills.

  • High degree of integrity.

  • Computer skills required.

  • Experience with arts and crafts preferred.

PHYSICAL REQUIREMENTS:

  • Frequently lifts, carries or otherwise moves and positions objects weighting up to 50lbs.

  • Ability to bend, turn, twist, kneel and/or squat up to 75% a day.

  • Must be able to move about the store and/or remain stationary, up to 8 hours per day.

  • Repetitive movement of hands and arms.

  • Ability to ascend and descend a ladder safely, preferred.

  • Frequently communicates with customers and/or others.

FLSA STATUS:

  • Non-exempt

Team Members must be able to successfully perform the essential functions of this job, with or without a reasonable accommodation.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager.

Apply Now

State / Province AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingPuerto RicoAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Territory

Are you 18 years of age or older? Yes No

Shift Availability

Monday:

AM PM All Day Not Available

Tuesday:

AM PM All Day Not Available

Wednesday:

AM PM All Day Not Available

Thursday:

AM PM All Day Not Available

Friday:

AM PM All Day Not Available

Saturday:

AM PM All Day Not Available

Sunday:

AM PM All Day Not Available

Are you currently employed by AC Moore? Yes No

Current Career Level Student (High School)StudentEntry LevelExperienced (Non-Manager)Manager (Manager/Supervisor of Staff)Executive (SVP, VP, Department Head, etc.)Senior Executive (President, CFO)

Work Experience Less than 1 Year1+ to 2 Years2+ to 5 Years5+ to 7 Years7+ to 10 Years10+ to 15 YearsMore than 15 Years

Education Level High School or equivalent

CertificationVocationalCollege DiplomaBachelor's DegreeMaster's DegreeDoctorateProfessionalSome College Coursework CompletedVocational

  • HS DiplomaVocational

  • DegreeSome High School Coursework

Experience:

Education:

Attach Resume:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
END Tech III

Novant Health

Posted 7 days ago

VIEW JOBS 10/9/2019 12:00:00 AM 2020-01-07T00:00 Overview Novant Health is seeking an END Tech to perform technical procedures and functions for electrodiagnostics. We are reinventing the healthcare experience to be convenient and affordable, so that our patients can focus on getting better and staying healthy. Come join a remarkable team where quality care meets quality service, in every dimension, every time. #JoinTeamAubergine #NovantHealth. Let Novant Health be the destination for your professional growth. Qualifications Education: Associates Degree Required Two years of formal neurodiagnostics training required. Graduation from an accredited school of electroneurodiagnostics strongly preferred. Experience: Minimum of five years experience in neurodiagnostics procedures or a minimum of two years exp in surgical monitoring/CNIM. Required Licensure/Certification/Registration: Registered/certified in a neurodiagnostics field. Required Additional Skills Required: Demonstrated competence in at least one additional area of neurodiagnostics: Evoked Potentials to include SSEPs, BAERs, and VEPs, Interoperative Monitoring, Nerve Conduction Studies, SPECT scans, WADAs, LTEM, AFTs and Tilt table with video EEGs. Has knowledge and skills necessary to modify care according to patient(s)' age. Has the ability to interpret information to identify each patient's requirements for care relative to his/her age specific needs. Maintain CPR. Must be able to identify basic cardiac rhythm and rate. Must be able to rotate call independently. Must be able to interpret basic encephalographic brain patterns; normal and abnormal. Responsibilities Performs all department procedures and supervises other technologists as well as assists management in technical accountability of services. Demonstrated competence in at least one additional area of neurodiagnostics: Evoked Potentials to include SSPs, BAERs, and VEPs, Intraoperative Monitoring, Nerve Conduction Studies, SPECT scans, WADAs, LTEM, and Tilt table with video EEGs. Novant Health Matthews NC

Front End Specialist

A.C. Moor Arts