Front End Specialist

A.C. Moor Arts Hanover , PA 17331

Posted 1 week ago

Job Description:

TITLE: Front End Specialist

REPORTS TO: General Manager, Assistant General Manager, Operations Supervisor

WORK SCHEDULE: Flexibility in scheduling; early mornings, evenings, weekends and holidays required.

SUMMARY:

This Team Member has to provide excellent customer service and an experience that exceeds customer expectations. The Front End Specialist impacts the company by satisfying our customers who shop at our stores, driving rewards sign ups of new members and ensures existing rewards members are asked for their loyalty cards during each transaction. The individual in this role trains Team Members to smile and say "Thank You" to each customer they service. The Front End Specialist acts as a backup for the Team Members and is responsible for all front end transactions. Specialists may work in multiple areas of the store during each shift, therefore flexibility is key. This Team Member must act with the A.C. Moore Values in mind: People, integrity, desire to be the best, passion, enthusiasm and new ideas.

ESSENTIAL JOB FUNCTIONS:

  • Provide an excellent experience for all customers by providing and training for exceptional customer service.

  • Drive high checkout speed and accuracy by ensuring adequate cashiers are open and lines are being managed.

  • Perform advanced transactions such as price adjustments, refunds and exchanges.

  • Ensure product placement and displays reflect planner direction and front end planogram integrity.

  • Supervise, oversee, and assist Team Members with front end functions; will ring registers, as needed.

  • Ensure customer issues are brought to the attention of the MOD.

  • Replenish merchandise on shelves and displays in the front end area.

  • Trains and coaches all Team Members to drive reward card and VIP signups in order to meet company expectations.

  • Drive Gift Card sales to meet company expectations.

  • Answer telephones with standard A.C. Moore greeting.

  • Perform timely cash reconciliation prior to store opening, counting cash register drawers and prepare tills to go into register.

  • Follow all maintenance and recovery standards per Standard Operating Procedure (SOP) at the front end area.

  • Organize returns at the front end according to department.

  • Assign registers to Team Members based on store schedule.

  • Schedule meals and breaks to ensure sufficient register coverage at all times.

  • Forward Team Member call outs to the Manager on Duty and complete daily call out log.

  • Assist with cash register certification training for new hires and recertification for all Team Members as required.

  • Communicate front end supply needs to the Operations Supervisor.

  • Handle light janitorial duties such as sweeping, cleaning the restroom and breakroom and taking the garbage to the dumpster.

  • Comply with all A.C. Moore policies outlined in the Employment Handbook, including dress code and attendance, and company's Standard Operating Procedures.

  • Perform other duties as requested.

EXPERIENCE & EDUCATIONAL REQUIREMENTS:

  • Previous customer service experience required.

  • Demonstrate ability to multitask in a fast-paced environment.

  • High energy level and positive outlook.

  • Strong communication skills.

  • Strong problem solving skills.

  • Sound critical thinking and decision-making skills.

  • High degree of integrity.

  • Computer skills required.

  • Experience with arts and crafts preferred.

PHYSICAL REQUIREMENTS:

  • Frequently lifts, carries or otherwise moves and positions objects weighting up to 50lbs.

  • Ability to bend, turn, twist, kneel and/or squat up to 75% a day.

  • Must be able to move about the store and/or remain stationary, up to 8 hours per day.

  • Repetitive movement of hands and arms.

  • Ability to ascend and descend a ladder safely, preferred.

  • Frequently communicates with customers and/or others.

FLSA STATUS:

  • Non-exempt

Team Members must be able to successfully perform the essential functions of this job, with or without a reasonable accommodation.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their Manager.

Apply Now

State / Province AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingPuerto RicoAlbertaBritish ColumbiaManitobaNew BrunswickNewfoundlandNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon Territory

Are you 18 years of age or older? Yes No

Shift Availability

Monday:

AM PM All Day Not Available

Tuesday:

AM PM All Day Not Available

Wednesday:

AM PM All Day Not Available

Thursday:

AM PM All Day Not Available

Friday:

AM PM All Day Not Available

Saturday:

AM PM All Day Not Available

Sunday:

AM PM All Day Not Available

Are you currently employed by AC Moore? Yes No

Current Career Level Student (High School)StudentEntry LevelExperienced (Non-Manager)Manager (Manager/Supervisor of Staff)Executive (SVP, VP, Department Head, etc.)Senior Executive (President, CFO)

Work Experience Less than 1 Year1+ to 2 Years2+ to 5 Years5+ to 7 Years7+ to 10 Years10+ to 15 YearsMore than 15 Years

Education Level High School or equivalent

CertificationVocationalCollege DiplomaBachelor's DegreeMaster's DegreeDoctorateProfessionalSome College Coursework CompletedVocational

  • HS DiplomaVocational

  • DegreeSome High School Coursework

Experience:

Education:

Attach Resume:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Specialist

Dick's Sporting Goods

Posted 1 week ago

VIEW JOBS 3/15/2019 12:00:00 AM 2019-06-13T00:00 We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an opportunity to be a part of the #1 sporting goods retailer in the country and create a lasting impact on their communities through sport and activity. On our Team, everyone plays a critical role. Your Mission (and Ours) is to serve and inspire athletes and outdoor enthusiasts to achieve their personal best through the relentless improvement of everything we do. Customer Service Specialist Duties: * Create a world-class customer experience by providing passionate customer service and selling through customer engagement * Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions * Serve as primary customer service provider at the front end and liaison between customers and management * Ensure customers receive outstanding service by adhering to and enforcing customer service programs * Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure * Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods * Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions * As business needs arise, other tasks may become necessary Success Profile : * Flexible availability – including nights, weekend, and holidays * Ability to provide outstanding customer service * Ability to direct efficient front-end operations * Basic cash management procedures * 1-2 years of Retail Cashier or Sales experience preferred Click HERE to review our Rewards & Benefits Information Depending on position, candidates seeking employment with DICK'S Sporting Goods, Field & Stream, or Golf Galaxy should be prepared to successfully complete a pre-employment background check prior to beginning employment. DICK'S Sporting Goods is an Equal Opportunity Employer. Dick's Sporting Goods Hanover PA

Front End Specialist

A.C. Moor Arts