Eataly New York , NY 10007
Job Title: Front End Shift Lead
Department: Front End
FLSA Status: Hourly Non-Exempt
Assist Front End managers in monitoring/maintaining cash office functions and supporting both guests and Front End team members. Help ensure accurate cash handling procedures at the point of sale and in the cash office. Provide manager overrides at the point of sale and verify questionable transactions. Guide, direct, motivate, and educate team members as needed. Act as a liaison between Front End team members and Front End managers. Serve as a standard bearer on the team by adhering to company/team policies, enforcing policies, offering exceptional service to guests and other team members, and upholding the responsibilities included with being an Ambassador of Eataly.
Essential Job Functions (Duties & Responsibilities):
Accurately fulfill closing cash office duties as needed. This includes, but is not limited to, entering end of day data into our daily cash file, communicating with other closing managers, and ensuring that all withdrawn cash is deposited back in the cash office.
Have a strong understanding of cash office policies/procedures and how the Glory cash machine works.
Be able to assist managers and team members in the cash office and with the Glory cash machine as needed. This includes, but is not limited to, unlocking user accounts, clearing jams, placing any necessary service calls, and knowing who to follow up with if an issue cannot be resolved.
Oversee the running of the Front End floor and assisting Guest Relations and/or the Front End Cashiers as needed. This includes, but is not limited to, ringing, assisting guests, providing manager overrides for returns or to fix mistakes, stepping in to help more difficult guests for fellow team members, and making sure both Guests and Team Members needs are being met.
Respond and resolve guest complaints. Direct escalated issues appropriately.
Understand, adhere, and hold team members accountable to company/team policies, expectations, and procedures.
Relay important information and relevant shift notes via email to Front End Managers. Emails should include any current guest issues, team member concerns or issues, store updates, and anything significant that managers should be aware of. Emails can also include suggestions on needed training or as they relate to the store.
Stay up to date on current emails, issues, promotions, sales, and shared information from Front End Managers and communicate relevant information to the team.
Must possess basic math skills and have the ability to handle money accurately.
Must have knowledge of the functions of cash registers.
Must have a strong knowledge of Microsoft Excel and basic computer skills.
High school graduate desired or equivalent.
Must have ability to exert well-paced mobility for periods of up to six hours in length and be able to bend and stoop on occasion.
Decision Making, Problem Solving, Leadership, Customer Service, Accuracy, Communication, Organization
Tools or Equipment Used
Cash Register, Scale, Carts, Baskets
Reports to Front End Manager and Assistant Managers