Kongsberg Gruppen Louisiana , MO 63353
Posted 1 week ago
An incredible opportunity awaits you as Front-End & Service Support Coordinator! The Front-End & Service Support Coordinator is responsible for aiding and supporting customers in a front-line manner. They will be the first line of contact for all incoming emails and phone calls for the region. The Front-End & Servce Support Coordinator is the "go-to" person for all front-line customer communications, ensuring all customers receive timely and accurate responses. This position requires vast customer support skills as it requires frequent contacts with customers and internal colleagues from all offices. This Coordinator will work as a liaison with the Spare Part and Service Support team to accurately fill customer needs.
Responsibilities / Tasks:
Answer all incoming phone calls coming into the regional service desk phone line and route them to the correct person or team for service/assistance
Review all incoming emails coming into the regional service desk email queue and respond or route to the correct person or team for service/assistance
Required to take part in 24-hour emergency rotation to support regional service desk emails and phone calls outside of normal business hours - this rotation is typically 1 weekend a month
Participate in 2 daily handover meetings with Norway and Singapore offices
Direct interface with customers and other internal departments
Open service projects and sales orders
Maintain and file records of service for reporting purposes.
Request purchase orders from customers and confirm for accuracy.
Review project information for accuracy.
Other tasks and projects as assigned
Authority:
Manage all phone and email communication as Front-End Coordinator for the KM support service desk
Suggest process and procedure improvements to management
Talk directly with customers to collect unpaid debt.
Competence:
Minimum of 3 years' experience in Customer Service or Finance
Knowledge of KM Worldwide organizations, products, deliveries, and customers a plus
Maritime experience a plus
Committed and reliable
Experience with Microsoft Dynamics or other Windows-based ERP systems is a plus
Knowledge of operating a PC and working with Microsoft Office
Ability to manage time and meet required deadlines
Fluent in the English language
Excellent written and verbal communication with both internal and external customers
High level of customer service skills
Ability to be self-sufficient
Positive attitude and ability to work well with others
Work Location:
New Orleans, Louisiana
What We Can Offer:
Competitive compensation packages
Fully subsidized health & welfare benefits with an option of a high deductible plan which includes an employer contribution towards your health savings account
Fully subsidized dental and vision coverage
Up to 5% employer match program
Flexibility with Paid Time Off
Career growth opportunities
Safe and collaborative culture
Kongsberg Maritime is a technology pioneer, enabling a more sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and solve our customers' toughest problems. With unmatched competence, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 35 countries
Our Global Customer Support division is responsible for Kongsberg Maritimes services, upgrades and support in the aftermarket. Our 3000 employees are present in 35 different countries around the world. During the operational lifetime of more than 30.000 installations, we ensure cost-efficient delivery of services, upgrades and spare parts in order to secure availability and predictability to our customers.
KONGSBERG is a leading global technology group. Throughout our proud two hundred year history, we have continuously advanced, applying innovative solutions to the needs of our customers, partners and society at large. We believe diversity is our strength. By fostering an inclusive and diverse culture we nurture and ensure space for different perspectives and ideas. We are determined in our work to mature and improve our ability to utilize our diversity and culture of differences to create positive business results.
Protechting people and planet
KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Kongsberg Gruppen