Front End Manager
PURPOSE: Ensures all customers receive fast, friendly, and accurate check out service by passionately implementing the spirit of Legendary Service.
Manages and schedules shifts and duties for Checkers, Courtesy Clerks, Office/Bookkeepers, Customer Service Counter and Front End Manager Assistant. Front End Manager oversees the completion of daily cash office/bookkeeping duties, customer service counter, and check out, while supporting store sales, and focusing on customer service.
DUTIES AND RESPONSIBILITIES:
Champions company and division customer service programs to meet and/or exceed the division's customer satisfaction measurement goals.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Promotes Albertsons/Safeway's philosophy of personalized service.
Provides fast, friendly, courteous and legendary customer service.
Improves customer relations and performs checking duties and supervisory functions on cash registers. Serve as backup checker when necessary.
Engages in suggestive selling and other sales techniques.
Directs and supervises front-end activities including: monitoring customer traffic and service level, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
Ensures front-end is fully operational and projects a positive image.
Handles and is accountable for cash flow and controls including: safe transactions, issues and pickups of monies, tills, approving checks, rain checks, refunds, and monitoring checker money handling policies and procedures.
Handles scan system emergency procedures, UPC codes not on file, scan pricing errors and other retail integrity issues.
Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.
Responsible for maintaining a constant awareness of customer and employee safety.
Enforces dress and grooming standards for all employees.
Assists with controlling shrink.
Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
Other necessary and required duties as directed and required.
SKILLS AND PHYSICAL REQUIREMENTS:
Strong communication, leadership, team building, interpersonal skills and the ability to maintain composure under pressure.
Ability to professionally handle difficult situations while projecting a positive image.
Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
Ability to stand or walk for long periods of time and ability to move quickly.
Ability to operate and troubleshoot store computers and checkstand equipment such as printers, scales, public announcement equipment, scanners and cash registers.
Knowledge of interviewing techniques, basic employment law, computer software and the analytic ability to handle administrative details such as planning and scheduling.
Ability to supervise others, analyze and gather facts for recommending disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activities.
Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
Knowledge of basic mathematics and weights and measures.
Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures.
Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with company, division, and store policies and applicable laws. The responsibilities, duties, and skills of personnel so classified may vary within store and/or from store to store.