Under the supervision of the Restaurant Manager gives daily direction to the associates within the restaurant, to include: operational excellence, food preparation, food quality, food presentation, restaurant cleanliness, scheduling and customer service activities.
Supports GM / AGM / Managers in achievement of Sales, Inventory Shrinkage and Payroll Goals
Provide daily direction to the associates within the Restaurant
Prepare To-do / Task lists
Supports a strong commitment to world class customer service and ensures a pleasant and productive dining experience for all customers
Assist the GM / AGM / Managers and Human Resources Manager to staff the Department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment
Resolves customer and associate opportunities with GM / AGM and HR Manager
Assists the GM / AGM with: coordination of all "Special Events"; maintenance of dining room; and accuracy of inventory
Assists the GM / AGM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including: interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates
Participate in LEAD program, providing monthly updates to GM, as well as, attend monthly LEAD calls. Completion of program training in a timely manner
Ability to set key priorities, manage time effectively, and demonstrate time-management skills with duties and tasks as assigned
Shift execution of sales, quality, cleanliness, operations, and service per standard
Education and/or Experience
Mathematical Skills / Reasoning Ability
Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions from managers, associates, customers and the general public.
Ability to conduct meetings and presentations to groups.
Other Knowledge, Skills and Abilities
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff.
Other duties, assignments and responsibilities as needed.
Bass Pro Shops