Front End Managers are responsible for ensuring outstanding customer service at the Front End, ensuring all customer service standards are met and customer service issues are resolved, ensuring that the overall appearance of the department meets company standards and guidelines, changing and updating shelf tags, handling audits for departments as needed, and protecting company assets. Front End Managers will plan, and work with the Assistant Front End Manager, Cashiers and Courtesy Clerks with ensuring compliance to company policies and procedures through proper handling of all transactions and corresponding documentation, such as refunds, check approval, employee discounts, price overrides, gift certificates, and other transactions that require supervisory assistance. Also, the Front End Manager is responsible for the presentation and merchandising of Front End displays. Front End Managers will ensure all new department associates receive proper training and tools to succeed. Front End Managers will also ensure a high level of customer engagement and satisfaction at all times by answering customer questions regarding services and products offered.
Directs, manages, and assists with all functions and activities of the Front End. Helps to manage labor costs through effective scheduling and reduce losses due to shrink, damage and pilferage.
Performing weekly audits for departments across the store; updating shelf tags and signage as needed; performing cash handling duties and protecting company assets; reviews refunds and adheres to company policies and guidelines; assisting with signage needs throughout the store; ensuring that all state and local alcohol sale policies and guidelines are followed.
Maintaining merchandising standards for registers and end caps; maintaining a neat, organized, and safe Front End.
Demonstrate the ability to be organized, to work independently and with the team to provide a great atmosphere for both customers and employees, all while maintaining the overall appearance of the department.
Assist other departments with inventories; enforces and follows department practices regarding rotation, stocking and the unloading of product to ensure freshness and quality.
Ensuring that company quality and safety duties are enforced, including inspecting and storing products to ensure quality, following proper cleaning and sanitation procedures, operating equipment in a safe and focused manner and completing any necessary reports. Follow all company guidelines and procedures, to include but not limited to, safety and sanitation and preparation while providing overall exceptional service to ensure a positive and lasting customer impression. Adhere to all local, state, and federal health and civil code regulations.
Observe all store rules, Company policies and handbook guidelines, shift operating hours at all times as scheduled or assigned by store management. Must wear approved apron.
Maintains knowledge of weekly ad items; gives customers direction of product location throughout the store.
Maintains excellent communication within the department and store management at all times.
Directly participates in on-the-job training efforts in the department. Works together with the Store Manager to conduct performance reviews.
Addressing and greeting customers; answering questions in a friendly manner, proactively offering assistance and providing accurate and timely information, making product recommendations and accommodating special requests and sampling as needed.
Responsible for the financial and overall success of the department.
Ensuring the retention of employees and minimizing labor costs.
Demonstrating the necessary leadership skills.
Ability to listen to others' points of view and recognizing and appreciating differences.
Properly handle, prepare, transport and store products; ensuring practices are strictly adhered to TFM standards.
Prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within specified deadlines.
Utilize training resources and fellow team members to educate self and others about product uses and characteristics.
Have knowledge of products used throughout the store and works across departments to provide and assist customers in finding complete meal solutions.
Oral and written communication skills that allow for productive communication with co-workers, management and customers.
Must be at least 18 years of age.
Must have at least 2 years of management experience either in the retail, restaurant, or hospitality field.
Front End Management experience is preferred.
What you bring to the job:
Organization and highly detailed oriented
Ability to prioritize
Ability to follow through on deliverables and meet objectives and deadlines
A LOVE of food
Ability to take initiative and work independently
Superior customer focus
Be a team player, goal-oriented
Excellent time management
Ability to perform in an intense, fast paced environment
Work Environment/Physical Responsibilities
Work involves continuous interaction with customers and co-workers in a fast-paced environment.
Typical motions include repetitive hand and arm movements, repetitive grasping, bending and reaching.
Responsible for moving or lifting an average of 20-40lbs.
Exposure to extreme temperatures (coolers, freezers, outdoors, etc.).
Will be required to spend the majority of time on his or her feet and stand or walk without a break for up to 4 hours.
At The Fresh Market we provide a fair and equal employment opportunity for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. The Fresh Market hires and promotes individuals solely on the basis of their qualifications for the position to be filled. The position covered by this is expressly declared to be 'at will,' meaning the Company has the right to terminate the incumbent's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee. Any change to this 'at will' employment status must be in writing and signed by the company designated personnel.
The Fresh Market