Front End Clerk

Hy-Vee Oelwein , IA 50662

Posted 1 week ago

Job Title: Front End Clerk FLSA: Non-Exempt

Department: Grocery Revision Date: 04/20

General Function:

Provides prompt and friendly service to customers and assist them when necessary. Operates a self-checkout register and the duties which correspond. Package product, work with drive-up and/or carry-out. Replenishes product as needed.

Reporting Relations:

Accountable and Reports to: District Store Director; Store Director/Manager; Assistant Director HWH, Perishables, and Store Operations; Grocery Manager; Assistant Managers GM, Perishables, and Store Operations; Assistant Managers, 2nd Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.

  • Makes an effort to learn customers' names and to address them by name whenever possible.

  • Assists customers by:

  • escorting them to the products they're looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.

  • Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Assisting customers with their orders at the self-checkout lanes.

  • Processes Western Union orders.

  • Educating the customer on how to use the equipment.

  • Sells money orders, cashes payroll, personal, ADC, and social security checks.

  • Processes refunds for customers and department approved refunds.

  • Performs product scanning and processing of customer's order in an accurate, efficient and prompt manner with occasional bagging.

  • Ensures proper handling of all forms of tender and coupons.

  • Operates register accurately and scans product when needed.

  • Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.

  • Assists courtesy clerk position as needed. Places merchandise in bags or boxes, gives packages to customers, and assists courtesy personnel as needed.

  • Answers customer questions and concerns and follows-up with appropriate personnel.

  • Understands and follows local, state, and company policies on sales of tobacco, liquor, and lottery tickets.

  • Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.

  • Required to know value, look-up numbers, department numbers, and features of items for which money is received.

  • Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and takes customers to an item when requested.

  • Perceives immediate surroundings for customer needs and problems for store safety and security.

  • Communicates clearly and distinctly on the intercom or telephone system.

  • Reviews weekly store ad to note price changes and sale items.

  • Keeps register area clean, ensures adequate supplies are ready and available, reports improper cash levels in cash drawer, and helps maintain the store appearance.

  • May give cash refunds or issue credit memorandums to customers for returned merchandise or know where to direct the customer.

  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Assists store management as required (i.e., store displays, decorations for special promotion/events).

  • Knows code dates on perishable items and can explain to customers.

  • Changes register tape and ribbons as necessary.

  • Assists in other areas of store as needed.

  • Performs other job related duties and special projects as required.

Education and Experience:

No education or experience requirements.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects. (Can be accommodated)

  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must be able to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.

  • Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.

Working Conditions:

This position is frequently exposed to temperature extremes and possible dampness. There are possible equipment movement hazards from a pallet jack, electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts:

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

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Front End Clerk

Hy-Vee