Front End Assistant Manager

Onion River Cooperative Burlington , VT 05402

Posted 4 weeks ago

Job Description:

Assistant Front End Manager Job Summary General Accountability

Reporting to the Front End Manager, the Assistant Front End Manager is responsible for providing the highest level of service possible to our customers, vendors, co-workers and community. This position is also required to maintain the highest standards of professionalism and contribute towards a positive work environment that requires the highest standard of personal conduct.

Supervisory Responsibilities

Directs and supervises Front End staff.

Essential Duties and Responsibilities

  • Ensure that staff adheres to established safety procedures, including emergency protocol and evacuation plans.

  • Determine the need for staffing levels.

  • Interview and hire qualified applicants following established policy.

  • Develop training guidelines for all new staff within the department, and ensure that all department staff members receive adequate on-the-job training and opportunities for cross-training.

  • Enforce all City Market policies and procedures that ensure compliance with Vermont Department of Liquor Control guidelines to prevent alcohol sales to minors or intoxicated customers.

  • Take disciplinary action as needed in coordination with the Front End Manager and HR, following established policies.

  • Ensure Front End staff members are informed of storewide and department meetings, communications, and policy changes.

  • Conduct job performance evaluations and provides feedback when necessary.

  • Ensure employees adhere to dress code and standards of personal grooming and hygiene.

  • Track budget goals for labor.

  • Schedule front-end staff members (when assigned) within the guidelines of the contract and all City Market scheduling policies, including PTO policies.

  • Monitor cash handling and ensure compliance with policies and procedures with support from Front-end manager

  • Process daily deposit including preparation and processing of all coin orders

  • Author and edit professionally written communications and procedural documents regarding cash control operations.

  • Master the use of all tools available for cash control. Make suggestions and implement improvements.

  • Train managers and front-end key staff members to use the safe module to report cash and sales daily.

  • Work with members of finance to identify systemic reporting errors, find solutions and continuously improve front-end operating practices.

  • Oversee all cash office operations ensuring thorough research on all discrepancies as well as timely and professional communication to all affected parties.

  • Coach, counsel and train all key staff members on cash office operations following up on all errors.

  • Work with IT as needed to identify and resolve issues that impact reporting at the lanes as well as to ensure all POS issues are reported properly.

  • Order cash on hand and oversee all coin orders to ensure adequate levels.

  • Contribute to a positive working environment.

  • Be proactive with regard to creative self-learning and professional development. Attend all required meetings, trainings, seminars and workshops.

  • Perform other duties as assigned.

  • Follow established guidelines to handle theft, harassment, assault, money handling, and communications with police or Security staff as needed.

  • Oversee and ensure compliance with safety procedures with regard to workplace practices, fire/emergency response, employee injuries, customer injuries and parking lot accidents within established guidelines.

  • Administer customer service policies/procedures with regard to returns and customer complaints.

  • Respond to equipment breakdowns such as cash registers, freezers, coolers, telephones, other electrical equipment, etc.

  • Walk aisles to provide customer service, keep an eye out for problems storewide, ensure aisles are free of debris, etc.

  • Oversee employees in departments where a manager is not present.

  • Communicate personnel or operational situations to the appropriate manager and/or to Front End Manager by next business day, so that a further course of action may be taken by upper management if necessary.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or attributes required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience serving the public.

  • Previous supervisory experience or proven leadership skills.

  • Ability to project outgoing, friendly, mature personality.

  • Proven ability to handle cash responsibly and accurately.

  • Ability to demonstrate clear and expressive verbal and written communication skills, as well as genuine active listening skills. Ability to effectively present information and respond to questions from co-workers and customers.

  • Ability to work well with others in a cooperative environment where teamwork and constant communication is essential.

  • Demonstrated ability to follow through on commitments and deadlines.

  • Ability to meet expectations of regular, predictable attendance.

  • Ability to work a flexible schedule including mornings, evenings, weekends and occasional late nights.

Education

Experience

  • Previous supervisory or leadership experience.

  • Knowledge of natural and conventional foods and the food industry preferred.

Language Skills

  • Ability to speak/understand English language and read/comprehend simple instructions.

Technical Skills

  • Ability to operate and understand basic mechanical functions and equipment.

Communication

  • Must be articulate and demonstrate clear verbal and written communication skills, as well as genuine active listening skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural documents. Ability to effectively present information and respond to questions from employees, managers, customers and other stakeholders. Must consistently follow-through and be timely with communication.

Reasoning Ability

  • Ability to apply deductive reasoning and carry out complex instructions and the ability to deal with changing situations with multiple variables, and the ability to make reasoned decisions within established guidelines.

Physical Ability

  • Must be able to stand and walk for up to an 8 hour shift, use hands to handle and feel, talk, hear, see at a distance of at least 40 feet, carry and lift up to 50-75 lbs., including overhead frequently.

Excellence in this position

  • Sense of humor!

  • Curiosity and desire to learn.

  • Consistent effort made to focus on the larger City Market/Co-op goals rather than individual concerns.

  • Commitment to superior customer service and to provide the highest quality and convenient shopping experience possible.

Confidentiality/Discretion

Decision Making Authority

Work Environment

  • This job operates in a professional office environment with noise levels varying from quiet to moderate in shared office spaces.

  • Noise level is moderate to loud, as can be expected in a busy retail environment.

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Front End Assistant Manager

Onion River Cooperative