Front Desk/Receptionist

Front Desk/Receptionist

Mallory Community Health Center

At Mallory Community Health Center, we're dedicated to providing outstanding healthcare to our community. We're seeking a friendly, detail-oriented, and proactive Front Desk/Receptionist to be the first point of contact for our patients and visitors. As a key member of our team, you will help ensure that all visitors feel welcome and supported while maintaining a smooth and efficient front-office environment.

If you're someone who thrives in a busy, customer-service focused setting, is passionate about making a difference, and has a knack for staying organized, then this role is perfect for you!

About Us: At Mallory Community Health Center, we are committed to providing high-quality, patient-centered care to our community. We believe in a collaborative work environment where each team member plays an integral role in promoting the health and well-being of our patients.

Why Join Us?

• Mission-Driven Work: Support a community-focused healthcare organization dedicated to improving lives.
• Professional Growth: Opportunities for training, development, and career advancement.
• Comprehensive Benefits: Competitive salary, health insurance, retirement plans, and more.
• Positive Work Environment: Join a team of passionate professionals in a supportive setting.

Key Responsibilities:

• Greet patients and answer telephone in courteous and professional manner, address questions and direct calls.
• Maintain excellent "Customer Service" at all times; Exemplify being the "First Commercial".
• Responsible for verifying patient's Eligibility-Medicaid, Medicare, Private Insurance and Self Pay.
• Set up Patient Payment Plans.
• Appoint and reappoint patients, check patients in and out and accurately distribute payments.
• Review demographics, insurance, sliding scale eligibility (if applicable), and Primary Care Provider (PCP) designation at time of appointment.
• Input patient data in practice management system, scan the necessary documentation to patient electronic file, and generate an encounter.
• Collect insurance co-pay/deductible sliding scale fee and lab fees for outside orders at the time of appointment.
• Assist patients with patient registration forms and other initial data forms.
• Assist patients with scheduling and rescheduling appointments.
• Call patients to remind them of their appointments.
• Ensure patient confidentiality and provide patients with needed information.
• Verify patient file information one day prior to patient visit.
• Maintain high level of confidentiality and attention to detail while working with   sensitive Patient Health Information (PHI).
• Scan all documents to be filed into electronic health record (EHR).
• Demonstrate the willingness to work with other staff and assist in other areas as needed.
• Cross-train within dental department; assisting with day-to-day operations and presenting financial treatment plan alternatives to patients.
• Maintain and balance cash flow sheet with daily financial summary log on a daily basis.
• Responsible for attending staff and in-service meetings.
• Perform other necessary duties as required by the Community Health Center to meet the goals of providing primary health care.

Qualifications:

Education and/or Work Experience:

• Associate's Degree from a Business or Technical school with one-year experience or High school diploma or GED with 3 years of related and/or training or equivalent combination of education and experience.

Skills & Abilities:

• Excellent communication skills with a friendly, patient-focused attitude.
• Strong organizational abilities and time management skills, with the ability to handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and familiarity with office equipment (fax, multi-line phone system, etc.).
• Ability to stay calm and composed in busy or high-pressure situations.
• Familiarity with electronic health record (EHR) systems (i.e. Athena, Dentrix)
• Must maintain a professional appearance, demeanor, and confidentiality at all times.
• Must work well in a collaborative environment, supporting colleagues while maintaining a high level of service for patients.
• Knowledge of patient confidentiality laws, including HIPAA, and ensuring compliance with these regulations at all times.
• Ability to maintain a high level of integrity and professionalism in all interactions, ensuring that patient privacy and safety are prioritized.

What We Offer:

• Competitive salary and benefits package
• Health, Dental, and Vision Insurance
• Company Paid Basic Life/AD&D Insurance
• Ancillary Benefits (Accident, Cancer, Disability, Critical Illness, Whole Life, Term Life, and Hospital Confinement)
• Retirement plan options
• Generous vacation/sick leave and holiday pay schedule
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• Loan Repayment and Scholarship Opportunities
• Supportive, friendly work environment with opportunities for professional development and growth
• The opportunity to make a real impact in the lives of our patients

Join Our Team!

If you are a motivated candidate looking to make an impact, we would love to hear from you! Apply today to become part of Mallory Community Health Center, where your skills and dedication contribute to the success of our organization and the well-being of our community.

Be a Part of Something Bigger!

At MCHC, we believe in our mission to drive meaningful change in the communities we serve. If you're ready to apply your expertise in a role that truly makes a difference, don't wait-take the next step in your career today. We can't wait to welcome you to our team!

Mallory Community Health Center is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.