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The Front Desk Receptionist acts as a liaison between the staff, patients, and insurance companies and is responsible for administrative functions, handling patient grievances, and coordinating the overall flow of the practice. The Front Desk Receptionist helps promote a safe, pleasant, and harmonious environment for staff, doctor, and patient.
Typical Duties and Responsibilities
?Presentation of treatment plan and financial plans.
?Review account receivables.
?Submit necessary pre-determination.
?Present MCDP/NDP when appropriate.
?Initiate DAF requests with patient.
?Oversee patient billing.
?Greet patients on the telephone and in person.
?Schedule and confirm appointments.
?Check treatment cards and confirm that all appropriate information is included.
?Review charges with patient and collect payments.
?Assist in controlling inventory of front desk supplies.
?Maintain re-care system.
?Provide outstanding customer service and maintain positive relationships with staff.
?Provide accurate and timely information, verbally and/or written, to the dentists, MCDC office and senior management as requested.
?Perform administrative duties during staff absences.
?All other duties as assigned.
Knowledge, Skills, Abilities
?Exceptional human relation skills.
?Ability to maintain outgoing, friendly attitude with patients, staff, and doctor even under pressure.
?Ability to work with interruptions and to manage multiple priorities.
?Ability to meet deadlines.
?Ability to work unsupervised.
?Ability to handle conflicts and get along with people.
?Ability to maintain professional demeanor at all times.
?Exceptional verbal and non-verbal communication skills.
?Computer skills i.e. Microsoft Word, Excel, Outlook, Dentrix, and Internet.
?Ability to operate office equipment i.e. calculator, fax, copier, scanner, credit card terminal, multiple phone lines.
?Strong problem solving and presentation skills.
?Leadership skills i.e. professionalism, discretion, integrity, honesty, and dedication.
Michigan Community Dental Clinics