Front Desk/Host

Dave & Buster's, Inc. Albuquerque , NM 87102

Posted 3 months ago

The Fun Description
0300: Front Desk

POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.


  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.

  • Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.

  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.

  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.

  • Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.

  • Reviews the cleanliness and organization of the Front Desk and Host station.

  • Ensures all menus are stocked and properly cleaned and maintained.

  • Checks for restocking of necessary supplies.

  • Brings all areas up to standard.

  • Discusses problem areas with Manager

  • Conducts merchandise inventory during and after shift, if applicable.

  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.

  • Notifies Manager of any Guest that is perceived to be unhappy.

  • Assists other Team Members as needed or as business dictates

  • Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.

  • Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.

  • Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

  • Manages wait times and communicates information as needed to Guests, Team Members, and Managers.

  • Delivers silverware as Guests are seated.

  • Makes timely and accurate calculations of bill transactions.

  • Greets and assists Guests efficiently and with a smile while processing transactions.

  • Is responsible for the reconciliation of any monies from their banks.

  • Completes "To Go" order transactions for Guests and ensures accuracy.

  • Sells merchandise from the Front Desk, if applicable.

  • Must be friendly and able to smile frequently.

  • Restaurant, retail, or cashier experience preferred, but not required.

  • Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.

  • Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.

  • Must demonstrate ability to read and communicate in English.

  • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.

  • Must be skilled at calmly responding to dissatisfied Guests and calling issues to Manager's attention.


The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:

  • Work days, nights, and/or weekends as required.

  • Work in noisy, fast paced environment with distracting conditions.

  • Read and write handwritten notes.

  • Lift and carry up to 30 pounds.

  • Move about facility and stand for long periods of time.

  • Walk or stand 100% of shift.

  • Reach, bend, and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Front Desk Associate In Albuquerque NM


Posted 7 days ago

VIEW JOBS 2/18/2020 12:00:00 AM 2020-05-18T00:00 Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more. Crunch Fitness is now accepting applications for a qualified, professional, & career minded Fitness Manager that is ready to change lives, be a part of a team and grow personally within a premier organization. Crunch not only offers some of the top pay in the industry, we also offer FREE continuing education through one of the industry’s leading certification bodies. What We Look For In Our Fitness Professionals: CPR Certified Nationally recognized personal training certification A desire for personal growth Team oriented individual Outgoing Personality Organized Serviced minded Professional Be willing to go above and beyond Efficient and effective communication skills The Ways You Benefit: Competitive wages and benefits Free Education through an industry leading Certification Benefits include: medical, dental, vision, Exciting team environment Growth opportunity in a rapidly growing company Free Crunch Fitness membership If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch. Please submit a copy of your resume along with a cover letter specifically describing how you will be the next person responsible for taking our team to all new levels. Job Type: Full-time Experience: Fitness club Management experience required Personal Training: 2-3 years (Required) License or certification: Personal Trainer (Required) Job Summary: The Fitness (Personal Training) Manager will be the PT face of our club. He/She will have responsibilities to include but are not limited to maintaining a fully engaged and high performing fitness team that aligns with company values and goals. Responsible for hiring, developing and managing performance of qualified Personal Trainers and ensuring that all club members have access to a highly trained fitness staff able to provide fitness counseling, training and programs within Crunch standards. The Fitness Manager is also responsible for the successful attainment of monthly, quarterly and yearly fitness revenue goals. He/She will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand. Essential Job Responsibilities: Managerial & Supervisory Oversees the Personal Training Department, leading by example. Manages on-boarding process for new Personal Trainers, manage team member’s certifications. Mentors Personal Trainers and provides feedback, giving them tools to improve and develop sales and customer service skills Solves any team member problems that arise in the Personal Training Department Makes hiring, promotion, discipline, and termination recommendations to the General Manager Manage expectations and inspect what is expected Host trainings and seminars to ensure team members are fully accountable Member Experience Provides constructive feedback and professionally interacts with guests and members Connects members to the correct activity, program, or workout that fits their skill set and passion Ensures members are satisfied with their workout program and remain motivated to attain their personal health and fitness goals Responsible for ensuring C1’s are booked and completed; maintain a strong C1 closure rate Display testimonials throughout the club: Gym-spirations Sales & Promotion Drives the revenue of the PT program for the club Sells personal training programs and assessments to members Responsible for maintaining personal training client base Promote and sell DotFit and Small Group Training Financial & Budgetary Responsible for achieving or exceeding Personal Training Team and personal revenue and session goals Please note: This job description was designed as a summary of the typical function of the job, and is not a comprehensive list of all possible job responsibilities. The tasks and duties might differ from those outlined above and other duties, as assigned may be part of the job. Crunch Albuquerque NM

Front Desk/Host

Dave & Buster's, Inc.